SomeTechNoob
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Most use Alps rk09 pots. Fulla 2 is supposed to use the same pot as the Magni 2 at least, just in a different orientation. You can see in the PCB shots that they look similar.
My take is the volume pot on Fulla 2 is not a quality component
Magni's volume dial is smaller compared to Fulla 2. Are you saying the insides of the pot are the same?
Does Schiit use same pot on all their budget amps(Magni, Vali)
They are nearly identical ALPS pots. In theory, only the mounting method (perpendicular to the board vs. parallel to the board) are different.
My guess is that ALPS doesn't sell a lot of the parallel mount pots and they have a QC problem. How Schiit handles their vendors is their business, but I'm willing to bet that Fulla 2 has inspired spirited conversations between Schiit and some of their vendors.
I'd like to see @Jason Stoddard write about it in his blog/book thread when the dust settles. He's already written about the genesis of Fulla 2, but not the fallout.
(And, the knob is attached to the pot via a shaft. It's just a different sized knob.)
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Magni's volume dial is smaller compared to Fulla 2. Are you saying the insides of the pot are the same?
Does Schiit use same pot on all their budget amps(Magni, Vali)
out of nearly 5K Fullas
The reality is there are very few potentiometer problems with Fulla, other than some mismatch at very low volumes (which is typical of all small potentiometers.) We have brought back a couple of Fullas with complaints of pot noise that are real (and replaced the pots),
It's a very high quality ALPS pot, made in Japan, ordered direct to our custom specs. ALPS is one of the absolute premier potentiometer manufacturers, and the model we chose for this product is pretty much the best thing that's going to fit in that size chassis for that application. And yes, it's the same as the Magni pot, just mounted differently.
The reality is there are very few potentiometer problems with Fulla, other than some mismatch at very low volumes (which is typical of all small potentiometers.) We have brought back a couple of Fullas with complaints of pot noise that are real (and replaced the pots), but out of nearly 5K Fullas, this is vanishingly low. This is because, in addition to electrical tests, everything is listened to (and checked for pot noise) before it leaves the building.
Jikes! if this is true then I would stay away from their other products. I dont want to run into the same frustration and disappointment again.
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I appreciate the response, Jason. Mine works well, but I use a hi-Z headphone with it. I don't know if it's just a case of squeaky wheels or what, but I am surprised about the level of traffic here about that pot.
I liked the Fulla 2 and loved its sound. I am a musician my close friends are in the professional sound recording business. I tested both of my fullas with their high end cans and it was worse. One bad pot is understandable, but 2 bad pots in the row is pretty obvious for me. I have the X2, HD650 and He400i. I use a fiio X5, macbook pro, and a pc and only listen to .flac music files. The audioengine D1 (I bought used from ebay) is solid at this point after some daily use.
I think the worst thing you can do if you aren't satisfied is to *not* get it fixed by RMA. Manufacturers collect statistics about returns and reasons and if there is a trend, they should see it.
What I would not suggest, though, is to be a butthole about it and loudly demand your restocking fee if you give up. Schiit is, after all, a business, and not a library.
You should have warrantee coverage on it. I've had to return stuff to Schiit before (fortunately, rarely), and, IIRC, their RMA form asks for headphones and all other gear associated with the returned item. Presumably to recreate your environment as best possible, or to flag known issues. ("That version of Android won't support USB-OTG for DACs." or "Apple iProducts don't deliver the spec'd power over USB.")
I clearly understand your point, but if you read my post you'll see I had my "first" fulla 2 replaced within the allowed "15 days policy" since it was bad from day 1.
I highly praised Schiit for sending me a replacement even before they received my bad unit (that post is far back in this same thread).
Second fulla 2 came in and I was happy with it, however it ended up with the same problem, this time 2 months after arrival. Can I return it? I dont think so. Their policy is clear is only 15 days. Can I sell it? nope. So its only time and money spent on something that wasn't as good.
Maybe I am not an audiophille, but I listen to music every single day for at least 6 hrs each day. Probably the Fulla 2 is only made to be listened (used) a couple of hours a week? I dunno.
I clearly understand your point, but if you read my post you'll see I had my "first" fulla 2 replaced within the allowed "15 days policy" since it was bad from day 1.
I highly praised Schiit for sending me a replacement even before they received my bad unit (that post is far back in this same thread).
Second fulla 2 came in and I was happy with it, however it ended up with the same problem, this time 2 months after arrival. Can I return it? I dont think so. Their policy is clear is only 15 days. Can I sell it? nope. So its only time and money spent on something that wasn't as good.
Maybe I am not an audiophille, but I listen to music every single day for at least 6 hrs each day. Probably the Fulla 2 is only made to be listened (used) a couple of hours a week? I dunno.
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Isn't it guaranteed for 2 years? It's still repairable.
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