[cladane]

I had to send back to StefenAudio my modded HD800 because of a problem with the right cable wich has loosen up but I have no news since two weeks from them. A way to get in touch with James ?

 

[icebear]

  I had to send back to StefenAudio my modded HD800 because of a problem with the right cable wich has loosen up but I have no news since two weeks from them. A way to get in touch with James ?

You have some tracking confirmation that the headphones arrived at the destination, right ? I guess you shipped from France...
There is contact info by e-mail and phone number on their website, have you tried these?

 

[cladane]

Yes my tracking information from the French postal service says that the parcel was distributed. I mailed different times to their address and just let a message in the answering machine.

 

[Maxx134]

Wow do they have warranty on their service.
Did you insure package?
Regardless if it says delivered then its out of thier hands and into StefenAudio.

A very interesting thread comes up when you google :

hd800 dissection and measurements

A DIY approach to open heart surgery on the HD800.
Positively not for the faint of heart audiophile:eek: .

wow this is great info!

 

[cladane]

The point is that now my HD800 is into StefenArt hands and I don't know what happened to the people there.
Would be an HeadFi member near their location who could look at this place for James S Serdechny ??
 
 
Stefan AudioArt
115 Grennan Road
West Hartford, CT 06107
1-860-521-2563

 

[wink]

Quote:jcebear

 A DIY approach to open heart surgery on the HD800.
Positively not for the faint of heart audiophile:eek: .

Was there much blood?

 
Was it royal blue blood?  

 

[icebear]

  Was there much blood?

 
Was it royal blue blood?  

Na ... , looked pretty clean to me

 

[wink]

So, the mod gives them a cleaner sound..?

 

[icebear]

  So, the mod gives them a cleaner sound..?

I wouldn't know, that's not me who performed this surgery and I also have not heard a hard wired HD800 yet.

 

[Maxx134]

A very interesting thread comes up when you google :

hd800 dissection and measurements

A DIY approach to open heart surgery on the HD800.
Positively not for the faint of heart audiophile:eek: .

OMG I just read the whole thing .....

Wow how sad is this situation after reading that thread..

Once you read that stuff,
and then compare SAA to all the suggestions I already posted two months ago
HERE

Its good to know the whole picture.

 

[icebear]

Hi there,
 
thanks for making a conncetion of the threads. I never looked at the other thread as I am not trying to alter the profile of sound of the HD800 and wouldn't have checked the other thread given it's title. I will get to it later. But then it might be no suprise if SAA goes silent

.

 

[cladane]

  Hi there,
 
thanks for making a conncetion of the threads. I never looked at the other thread as I am not trying to alter the profile of sound of the HD800 and wouldn't have checked the other thread given it's title. I will get to it later. But then it might be no suprise if SAA goes silent

.

Why SAA should go silent with customers who paid for their service ?
Sent my HD800 in March for mod (a repair for broken connection) and never seen them back.
 
Be careful with this seller !!!!

 

[toddc4931]

 Think at least twice before committing to a cable purchase and especially the ultra-modification/hard-wiring option with Stefan Audioart/James Serdechny as I've experienced extremely poor customer service after a significant investment. 
 
 
After good experiences with purchase of SAA interconnects, power cables and a cable up-grade for my Hi Fi Man headphones, I purchased Endorphin cables and ultramodification (including hardwiring) for my Sennheiser HD800 headphones last year. I shipped my headphones from Australia and received them back modified after several weeks. I was impressed by what seemed to be a smoother, more balanced and refined sound....then, after a few months of happy listening, the right channel went dead and my tale of frustration began.....
 
In November, I sent the headphones back to SAA in the US for repair and possible retermination (suspecting fault in the 'shell eliminated' 4-pin connector as this is quite delicate ). I was billed and made prompt payment of $390.00 (for retermination) and I was informed by email there'd be a wait of several weeks before the headphones would be repaired/reterminated and ready to ship back because of a backload of unfinished orders....
 
A number of months passed with no communication and no repaired headphones back in my possession. I sent a number of emails expressing concern, requesting up-dates and left a voice message on the telephone number listed on the SAA website encouraging communication and did receive any response(s)...
 
After a wait of just under six months I initiated a Paypal dispute and I finally received some emails back from James. These included a list of excuses for the delayed service/non-communication (IT server problems, refurbishments for an expansion of business, serious health problems in relatives) plus a promise of further delay and an offer to reimburse me for the retermination/repair payment and send the headphones back to me unrepaired!! 
 
Last week with the Paypal dispute still unresolved I sent an email requesting prompt repair or that James purchase from me the headphones at working second-hand value and reimburse me for the cable and modification purchase (so that I can get on and purchase another set of HD800s). I've not had any response as yet and Paypal are also awaiting communication from James as I write.
 
 
I of course sympathise if James' business operations have been affected by the problems he has recently noted. 
 
I have believed that SAA provides a good but quite expensive boutique product and think it would be fair to say that I have been a patient and loyal customer of SAA.
 
I will post an up-date if my tale of frustration ends happily soon, in the mean-time would-be buyer beware!  

 

[cladane]

Like I wrote it on this thread, I posted my HD800 back in March and never saw them again.
I got the same painfull experience and I think that my HD800 are stolen by SAA.
 
I'm wondering if some HeadFier would live not far away from this shop to investigate if James Serdechny ran away ??

 

[icebear]

What a bummer. In case SAA / James indeed has some trouble in the family, he should at least post a note on his website and apologize for not being able to respond.
Such a behaviour will take down his business. Sorry for your troubles, it sounds messy and will take a lot of time to resolve.