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Aleojandro PS: 100% agreed.
It is funny I had left this thread for very specific reasons, despite the fact that I enjoyed the creations, and when I come back out of curiosity, it seems these reasons come back all to vividly. Anything but blind adoration will be met by mockery, quite sad to see members, Noble and even a mod (I was quite surprised Warren) gang up on someone. This guy has remained civil and very articulate all through the argument, I honestly would have lost it.
It would have been 1000 times simpler for Noble to have said: send it in, we'll relacker that crack for free. Done. No huge expense and no huge risk for Noble if it normally "never happens".
As it happens, one friend told me thought the K10u was unevenly lacquered which was disappointing for 1.5k iem. He would never DARE say it on the thread. I wonder why...
You can all rip your shirts in fits of indignation now.
1). 3rd owner, there is no warranty, simple or not, policy is policy
Done. No huge expense and no huge risk for Noble if it normally "never happens".
The sacrifice of time is the expense, and time is something we don't have a lot of. I'm sure our customers that have pending orders would not be happy to know we are repairing out of warranty products, delaying their builds from legitimate first owners/.orders
2) I can't even begin to comprehend how a iem could be unevenly lacquered? Like the face plate was lacquered and not the shell?
If your friend or anyone else has a valid complaint submit photos and we will jump to rectify a situation. (And proof of original purchase) I'll be the first to say mistakes are made, we may do some great things, but we are human and falible..
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