This is an update on my Zero situation (2/2/09):
Well, I successfully navigated the credit card claims process, providing a letter from a licensed professional and won the claim. I had only paid for $160 out of the $200 on my credit card but luckily my cc gave me $40 to ship it back to Lawrence (which I can’t do because he has never responded with a return shipping address) so I did get the full $200 back.
After I had the failure of the Lawrence Zero, I ordered from wsz0304 because of the praise I heard of his willingness to correct these DOA situations. Well wsz0304’s Zero worked for a month and then crapped out on me. I know some of you may be thinking that I am responsible for destroying these Zeros, like I am using them in the bath tub or something, but I assure you that I am using them properly. I have had some discussions in the Zero Review thread about what might have caused the failure of this later unit and no one can come up with any plausible explanations related to use error. Wsz0304 seemed nice about it. He responded to my email and asked me to check some things and I did all of the tests he asked and it was very clear that the DAC board (not the OPAMP) was fried so I emailed him back on 1/14/09, and then again on 1/20/09, and then again on 1/29/09 all friendly and inquiring if a warrantee replacement DAC board will sent. There is a one year warrantee on his Zeros but I still have not heard back from him. He might just be busy but my guess is that after having received his good feedback from me, he simply doesn't care enough to lose money to make me happy. I will give it until about 2/15/09 and then try sending a little more forceful email, possibly mentioning that other Head-Fi members are listening in on my situation and then I will probably give up. Luckily I was screwed twice with the Zero (first by Lawrence) and had a spare functioning DAC from original DOA Zero to fill in on this one, so I do have a full functioning Zero. However, it is scary that these things can die after a few months. A few other recent accounts of latent failures of Zeros are alarming. Wsz0304 seems to be the best bet to order from in that he is quick to make the customer happy in the event of receiving a DOA unit, but after he receives the ebay feedback he has little incentive to honor the warrantee. Such is life dealing with small eBay sellers.