DreadKnaught
New Head-Fier
- Joined
- Nov 28, 2015
- Posts
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Dear Paul/iBasso,
I recently purchased your product (iBasso DX80 + Sandisk 128gb micro sd) on November 5th 2015 at the Sham Shui Po Hong Kong branch and am currently using it abroad. I am therefore unable to return to the store to receive instruction or support for the numerous problems I have encountered with your product.
Upon receiving the DAP iBasso DX80 despite some minor glitches
- The god awful 'popping/clicking' sound when moving on to the next track / turning on the DAP
- Wrong artwork/song information displayed for the song being played (usually occurs when shuffling through entire music collection)
- Overheating of the product during DAC mode
It worked great right out of the box, the sound was not so much lean but thick and viscous, yet maintaining a level of clarity and detail. After burning it in for 70+ hours, I was quite impressed with the sound quality as this is the first DAP I have purchased since the old school 128mb iRiver mp3 players were in vogue.
Then I encountered a problem where newly added tracks (FLAC files) were not being recognized by the iBasso DX80. The files would appear in the directory, but would not appear in the 'All Music', 'Artist', 'Genre' or 'Album' directories. Upon closer inspection, around 60 tracks out of a list of 1100 were not being recognized by the player.
Despite numerous attempts of hard resetting, returning to factory settings, deleting the entire library, backing it up and restoring it, newly added tracks would not be recognized.
So I took the next logical step- I tried to update the firmware.
I had previously attempted to update the firmware during v1.1.2, I followed the instructions given in the manual- unzipped the img file -> moved it to the Micro SD Slot 2 -> went to Advanced and attempted the system update. It would crash and the BIOS menu would appear and state the img could not be mounted or found. I read the bug thread thoroughly and tried the many different variations posted in the comments to no avail. I decided to just leave things be and wait for the next firmware.
Enter firmware v1.1.4.
It was stated that this firmware update should be compatible with the exFAT Micro SD card format, and so following the instructions given in the manual, and the variations of the process in the iBasso DX80 impressions and bugs thread I attempted to update the firmware to v1.1.4. It would not work.
Then against my better judgement, upon reading comments about successful firmware upgrades when the Micro SD card format was in MS-DOS (FAT) and because I am currently using a Macintosh with Disk Utility I reformatted the disk to the MS-DOS (FAT) format. Upon moving the update.img to the Micro SD, and inserting the disk into slot 2 the system update option did not even appear this time.
After deciding to just give up on updating the firmware altogether, I deleted the update.img, performed a hard reset to factory settings and moved my music library back to the Micro SD. Now none of the music was being recognized by the iBasso DX80. Thinking that the MS-DOS (FAT) format might have been the problem I reformatted the Micro SD to the original ExFAT and tried moving my music library once again. Again, the DAP would not recognize any music. I have formatted and reformatted the Micro SD (including the 7 pass method) a number of times these past few days attempting to restore my music to the player.
In the System Info section of the player
Model number: DX80
Firmware version: V1.0.0
SD1: 0.00G left/0.00G
SD2: 0.00G left/0.00G
The player is no longer able to recognize the Micro SD card.
So long story short, in an attempt to update the firmware, somewhere along the way I lost the ability to listen to music on this DAP.
The iBasso DX80 is the first dedicated player that I have come into contact with entering this hobby.
I was initially quite pleasantly surprised with the sound quality and competitive price, but wrestling with the firmware and Micro SD the past few days have been rather frustrating to say the least.
I'm open to any and all suggestions that may solve this problem. Even if it means I cannot update the firmware, I would at least like to get back to listening to my music on the go.
Yours sincerely,
Henry Lee
I recently purchased your product (iBasso DX80 + Sandisk 128gb micro sd) on November 5th 2015 at the Sham Shui Po Hong Kong branch and am currently using it abroad. I am therefore unable to return to the store to receive instruction or support for the numerous problems I have encountered with your product.
Upon receiving the DAP iBasso DX80 despite some minor glitches
- The god awful 'popping/clicking' sound when moving on to the next track / turning on the DAP
- Wrong artwork/song information displayed for the song being played (usually occurs when shuffling through entire music collection)
- Overheating of the product during DAC mode
It worked great right out of the box, the sound was not so much lean but thick and viscous, yet maintaining a level of clarity and detail. After burning it in for 70+ hours, I was quite impressed with the sound quality as this is the first DAP I have purchased since the old school 128mb iRiver mp3 players were in vogue.
Then I encountered a problem where newly added tracks (FLAC files) were not being recognized by the iBasso DX80. The files would appear in the directory, but would not appear in the 'All Music', 'Artist', 'Genre' or 'Album' directories. Upon closer inspection, around 60 tracks out of a list of 1100 were not being recognized by the player.
Despite numerous attempts of hard resetting, returning to factory settings, deleting the entire library, backing it up and restoring it, newly added tracks would not be recognized.
So I took the next logical step- I tried to update the firmware.
I had previously attempted to update the firmware during v1.1.2, I followed the instructions given in the manual- unzipped the img file -> moved it to the Micro SD Slot 2 -> went to Advanced and attempted the system update. It would crash and the BIOS menu would appear and state the img could not be mounted or found. I read the bug thread thoroughly and tried the many different variations posted in the comments to no avail. I decided to just leave things be and wait for the next firmware.
Enter firmware v1.1.4.
It was stated that this firmware update should be compatible with the exFAT Micro SD card format, and so following the instructions given in the manual, and the variations of the process in the iBasso DX80 impressions and bugs thread I attempted to update the firmware to v1.1.4. It would not work.
Then against my better judgement, upon reading comments about successful firmware upgrades when the Micro SD card format was in MS-DOS (FAT) and because I am currently using a Macintosh with Disk Utility I reformatted the disk to the MS-DOS (FAT) format. Upon moving the update.img to the Micro SD, and inserting the disk into slot 2 the system update option did not even appear this time.
After deciding to just give up on updating the firmware altogether, I deleted the update.img, performed a hard reset to factory settings and moved my music library back to the Micro SD. Now none of the music was being recognized by the iBasso DX80. Thinking that the MS-DOS (FAT) format might have been the problem I reformatted the Micro SD to the original ExFAT and tried moving my music library once again. Again, the DAP would not recognize any music. I have formatted and reformatted the Micro SD (including the 7 pass method) a number of times these past few days attempting to restore my music to the player.
In the System Info section of the player
Model number: DX80
Firmware version: V1.0.0
SD1: 0.00G left/0.00G
SD2: 0.00G left/0.00G
The player is no longer able to recognize the Micro SD card.
So long story short, in an attempt to update the firmware, somewhere along the way I lost the ability to listen to music on this DAP.
The iBasso DX80 is the first dedicated player that I have come into contact with entering this hobby.
I was initially quite pleasantly surprised with the sound quality and competitive price, but wrestling with the firmware and Micro SD the past few days have been rather frustrating to say the least.
I'm open to any and all suggestions that may solve this problem. Even if it means I cannot update the firmware, I would at least like to get back to listening to my music on the go.
Yours sincerely,
Henry Lee