Dear Lifter59,Done and Done. Response from US authorized seller All About Office was that it looked like a "wear and tear" issue and that there was nothing they could do. The device has never been outside, always in a protective case and perfectly maintained. Thankfully, it died 6 days shy of 1 year so my MasterCard extended warranty will probably cover the price of the DAP. Bottom line - NEVER purchase one with out an extended warranty from the card issuer or the seller. Will order an M11 Pro from the Fiio store on Amazon and pay for the service contract. For the record Fiio never responded to any emails sent to the support mailbox.
So sorry about that and thanks for the kind feedback. For the warranty, we will provide the email address of the distributor to you via PM.
We apologize for any inconvenience in the meantime!
Best regards
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