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Campfire Audio - Introducing 2 new models Hello Andromeda and Nova
May 5, 2016 at 11:46 AM Post #452 of 9,829
From my understanding, Massdrop sometimes doesn't actually do deals commissioned by the manyfacturer, and there was some Hooh hah with the chord mojo some time back with chord not willing to Honour the warranty. I won't comment on this drop because I don't know what the deal is but I would wait a little to seek clarification of i were you.
 
May 5, 2016 at 1:03 PM Post #453 of 9,829
ozbourn said:
  Wow... so Massdrop has them for $110 cheaper than people who pre order direct? A little disappointing...
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Not good for people who pre-ordered. Probably my first time and last time dealing with ALO. Just the principle of it. I think it is patently dishonest. I am returning mine when I get it.
 
May 5, 2016 at 1:05 PM Post #454 of 9,829
gurus said:
Not good for people who pre-ordered. Probably my first time and last time dealing with ALO. Just the principle of it. I think it is patently dishonest. I am returning mine when I get it.
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I just sent a "what gives" email to ALO, as I placed my pre-order last week. Will be interesting to hear their reply!

EDIT:
I quickly received this reply to my email. Very pleased with the response...

QUOTE:
Hi Ron,

Thanks for the email. Yes, we are as surprised as you that the MassDrop for the Nova has been so popular. I think we figured they would sell 10-20 units across their drop and it would generally raise awareness for both the Nova and Campfire Audio in the USA. But it appears they have quickly made it to their lowest anticipated price, passing our pre-order price. So I totally get why you'd be as surprised as us.

But we're happy to refund you the difference between what you paid and the MassDrop price, no problem.

And let me know if you have any other questions and I'm glad to help.

Cheers,

Caleb
UNQUOTE
 
May 5, 2016 at 1:14 PM Post #456 of 9,829
hisoundfi said:

BOOM
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doing a review soon mate?
tongue_smile.gif

 
May 5, 2016 at 2:49 PM Post #459 of 9,829
hiflight said:
I just sent a "what gives" email to ALO, as I placed my pre-order last week. Will be interesting to hear their reply!

EDIT:
I quickly received this reply to my email. Very pleased with the response...

QUOTE:
Hi Ron,

Thanks for the email. Yes, we are as surprised as you that the MassDrop for the Nova has been so popular. I think we figured they would sell 10-20 units across their drop and it would generally raise awareness for both the Nova and Campfire Audio in the USA. But it appears they have quickly made it to their lowest anticipated price, passing our pre-order price. So I totally get why you'd be as surprised as us.

But we're happy to refund you the difference between what you paid and the MassDrop price, no problem.

And let me know if you have any other questions and I'm glad to help.

Cheers,

Caleb
UNQUOTE
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I think Campfire should automatically refund the difference in price for all pre-orders for the NOVA. That would be a sure sign that they support the early adopters who had faith in their product. 
 
May 5, 2016 at 3:48 PM Post #460 of 9,829
gurus said:
I think Campfire should automatically refund the difference in price for all pre-orders for the NOVA. That would be a sure sign that they support the early adopters who had faith in their product. 
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Hopefully that will be their solution. I doubt that ALO wants to jeopardize their reputation for good customer service.
 
May 5, 2016 at 4:03 PM Post #461 of 9,829
gurus said:
  I think Campfire should automatically refund the difference in price for all pre-orders for the NOVA. That would be a sure sign that they support the early adopters who had faith in their product. 
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gurus said:
  I think Campfire should automatically refund the difference in price for all pre-orders for the NOVA. That would be a sure sign that they support the early adopters who had faith in their product. 
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hiflight said:
Hopefully that will be their solution. I doubt that ALO wants to jeopardize their reputation for good customer service.
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^ I agree with this.
 
May 5, 2016 at 5:50 PM Post #463 of 9,829
gurus said:
  I think Campfire should automatically refund the difference in price for all pre-orders for the NOVA. That would be a sure sign that they support the early adopters who had faith in their product. 
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Of course we will refund the difference, Caleb was attempting to contact people and yeah sorry there were some wires crossed with the Mass Drop folks and really we thought it would only be a small order with them and were really surprised how many sold in the first hour before we lowered the numbers.
 
Again we were not trying to slight our pre order folks.
 
My apologies if anyone who bought a Nova felt as such.
 
Thanks
 
Ken
 
Campfire Audio Campfire Audio - Nicely Done. Stay updated on Campfire Audio at their sponsor profile on Head-Fi.
 
https://www.campfireaudio.com/ Support@campfireaudio.com
May 5, 2016 at 6:04 PM Post #465 of 9,829
kb said:
Of course we will refund the difference, Caleb was attempting to contact people and yeah sorry there were some wires crossed with the Mass Drop folks and really we thought it would only be a small order with them and were really surprised how many sold in the first hour before we lowered the numbers.

Again we were not trying to slight our pre order folks.

My apologies if anyone who bought a Nova felt as such.

Thanks

Ken
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THIS! That Platinum Standard customer support!!! The down side?....My wallet has shrunk further still due to my Nova purchase this morning.
 
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