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Westone W4R defective product (March 2013)
Mar 21, 2013 at 3:36 AM Post #16 of 35
fishhhead said:
I sent them all these pictures I took. I said this problem is not seen on the right pieces, nor old version W4Rs. They either omitted this or chose not to answer. 

I'm going to send them another email... 

Golila3 is right, every W4R has a tiny bump there. But in our case, the stress is so concentrated that the bump becomes a crack (in my opinion).
Click to expand...


Yeah, I just checked carefully on my 4r and my "crack" is really small compared to the one on the picture.
 
Mar 21, 2013 at 4:38 AM Post #17 of 35
Sorry to hear you guys are having so much trouble
frown.gif

I have the W4R back when they first came out, mine doesn't have any of what you guys are describing. It seems weird to me that they would change their "manufacturing methods" for no apparent reason
 
Mar 21, 2013 at 10:56 AM Post #18 of 35
I would be happy to revue your product and make a change if we need to do so. Please send me a note to my email with your information and purchase information.
 
Thank you,
 
John Lowrey
johnl@westone.com
 
Mar 21, 2013 at 11:06 AM Post #19 of 35
Quote:
jflowrey said:
Hi all,
 
We went through over 500 units today to look at the issue. I think there are two items being discussed here. There is a parting line (or seam) that runs around the unit. Of the products that we looked at today, the largest gap between the two case halves was 3/1000 of an inch. The cases are secure and are sealed internally. There will not be any effect on sound or  reliability of the case even though you might see any light between the seam.
 
The second issues appears to be the perpendicular line to the main seam. This line is a pour line from the tool. It is smoothed out and then the cases are finished. It appears that a few of the units are not as smooth as they should be. I did dissect a unit where I could see the line. This is not a crack in the case or another seam. It does not effect the nozzle or mechanics of the units in any way. It is simply a slight blemish in the high gloss finish. 
 
If there are any customers who have further concerns, please feel free to contact me with your questions. I obviously want everyone to be thrilled with the Westone products while delivering the highest quality product possible. Thank you for your patience while we reviewed the issues. I appreciate everyone's feedback.
 
Warm regards,
 
John Lowrey
johnl@westone.com
Click to expand...

 
 
[size=9.5pt]Mr. Lowrey,[/size]
[size=9.5pt] [/size]
[size=9.5pt]Your effort and reply is [/size][size=9.5pt]much [/size][size=9.5pt]appreciated. Your explanation really helps. If problem is about "polishing", then it is acceptable. American products are not as "polished" as those Japanese or German products, but this doesn't stop American products from being popular. (Consider westone um line, or Grado Labs' products.)[/size]
[size=9.5pt] [/size]
[size=9.5pt]Back to [/size][size=9.5pt]our[/size][size=9.5pt] issue[/size][size=9.5pt]s[/size][size=9.5pt]. I'm not too worried about the tiny gap. It seems to have a stepped lap joint at the seam. so with minimum adhesive, it can have pretty good seal. [/size]
[size=9.5pt] [/size]
[size=9.5pt]For the perpendicular line, do you mean it is a Flow Mark (a kind of molding defect) or a scratch from the tool? Can this line be removed by polishing the surface? [/size]
[size=9.5pt] [/size]
[size=9.5pt]Maybe I will keep them and polish them myself. I have to say I not the only customer who care/ concern about this line/ mark, hope you can adjust the mold/ tool so this problem can be thoroughly solved.[/size]
 
Mar 21, 2013 at 11:23 AM Post #20 of 35
Quote:
kookoo said:
Sorry to hear you guys are having so much trouble
frown.gif

I have the W4R back when they first came out, mine doesn't have any of what you guys are describing. It seems weird to me that they would change their "manufacturing methods" for no apparent reason
Click to expand...

It is common that makers want expand production, when they have good sale/ there is large need. I'm not sure about their armature unit or the shell/case. But I'm pretty sure they changed their cable supplier (or maybe that supplier changed the process a little bit). 
 

 

 
Aug 15, 2013 at 9:53 AM Post #21 of 35
jflowrey said:
Hi all,

We went through over 500 units today to look at the issue. I think there are two items being discussed here. There is a parting line (or seam) that runs around the unit. Of the products that we looked at today, the largest gap between the two case halves was 3/1000 of an inch. The cases are secure and are sealed internally. There will not be any effect on sound or  reliability of the case even though you might see any light between the seam.

The second issues appears to be the perpendicular line to the main seam. This line is a pour line from the tool. It is smoothed out and then the cases are finished. It appears that a few of the units are not as smooth as they should be. I did dissect a unit where I could see the line. This is not a crack in the case or another seam. It does not effect the nozzle or mechanics of the units in any way. It is simply a slight blemish in the high gloss finish. 

If there are any customers who have further concerns, please feel free to contact me with your questions. I obviously want everyone to be thrilled with the Westone products while delivering the highest quality product possible. Thank you for your patience while we reviewed the issues. I appreciate everyone's feedback.

Warm regards,

John Lowrey
johnl@westone.com
Click to expand...


Thanks John, I'm impressed with Westone customer service so far, you have replaced my broken W4 with newer model W4r (including the STAR tips and ship it for free half way around the world) as well, that is truly exceeding my expectations as one of your customer.

:)

I must admit that you guys absolutely amazing !!!
 
Aug 15, 2013 at 9:53 AM Post #22 of 35
jflowrey said:
Hi all,

We went through over 500 units today to look at the issue. I think there are two items being discussed here. There is a parting line (or seam) that runs around the unit. Of the products that we looked at today, the largest gap between the two case halves was 3/1000 of an inch. The cases are secure and are sealed internally. There will not be any effect on sound or  reliability of the case even though you might see any light between the seam.

The second issues appears to be the perpendicular line to the main seam. This line is a pour line from the tool. It is smoothed out and then the cases are finished. It appears that a few of the units are not as smooth as they should be. I did dissect a unit where I could see the line. This is not a crack in the case or another seam. It does not effect the nozzle or mechanics of the units in any way. It is simply a slight blemish in the high gloss finish. 

If there are any customers who have further concerns, please feel free to contact me with your questions. I obviously want everyone to be thrilled with the Westone products while delivering the highest quality product possible. Thank you for your patience while we reviewed the issues. I appreciate everyone's feedback.

Warm regards,

John Lowrey
johnl@westone.com
Click to expand...


Thanks John, I'm impressed with Westone customer service so far, you have replaced my broken W4 with newer model W4r (including the STAR tips and ship it for free half way around the world) as well, that is truly exceeding my expectations as one of your customer.

:)

I must admit that you guys absolutely amazing !!!
 
Aug 15, 2013 at 11:48 AM Post #23 of 35
I am going to check mine out when I get home hopefully I dont have this issue and I agree. If us the custoners are buying a 400+ dollar product it should be within reason a perfect ideal product otherwise I cant say as far as the price is concernerned that recieving a less then ideal product would be worth the purchase.

This situation alone can be a upraor for the company as if this goes unresolved it may be a deciding factor is other customers purchases of this product and as much as I love both the product and westone in general. Thats not going to be good for business.
 
Aug 25, 2013 at 3:59 AM Post #27 of 35
The one thing we assumed is that Westone series may have poorer build qualities than those of Heir audio, considering the dull color and the fact that the moulds are actually joined together... it's not because that's not true, though I honestly have never owned the W4R or the 4.Ai, I've spent enough time with both of them to give the 4.Ai a win in terms of build quality...
 
Aug 25, 2013 at 4:20 AM Post #28 of 35
I've actually tested most of those $400-$500 Universal IEMs... the Sure 535 and the Westone W4R are mostly in a league of their own... then comes the same-priced UE 900 and the Heir audio 4.Ai... finally, the Sony XBA-4... it's probably more expensive than the 4-driver IEMs, and it kinda underperformed... haha, the only pair I ever owned is the 4.Ai, and the rest are were all loaned from my dearest friends... shame the W4R and the Shure 535, and the UE 900 and the 4.Ai never get to face each other head-to-head...
 
Aug 25, 2013 at 10:38 AM Post #29 of 35
rookie rooster said:
I've actually tested most of those $400-$500 Universal IEMs... the Sure 535 and the Westone W4R are mostly in a league of their own... then comes the same-priced UE 900 and the Heir audio 4.Ai... finally, the Sony XBA-4... it's probably more expensive than the 4-driver IEMs, and it kinda underperformed... haha, the only pair I ever owned is the 4.Ai, and the rest are were all loaned from my dearest friends... shame the W4R and the Shure 535, and the UE 900 and the 4.Ai never get to face each other head-to-head...
Click to expand...

You've not unleash the full potential of the 4R.
 
Aug 26, 2013 at 1:16 AM Post #30 of 35
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