Originally Posted by JFLowrey
We went through over 500 units today to look at the issue. I think there are two items being discussed here. There is a parting line (or seam) that runs around the unit. Of the products that we looked at today, the largest gap between the two case halves was 3/1000 of an inch. The cases are secure and are sealed internally. There will not be any effect on sound or reliability of the case even though you might see any light between the seam.
The second issues appears to be the perpendicular line to the main seam. This line is a pour line from the tool. It is smoothed out and then the cases are finished. It appears that a few of the units are not as smooth as they should be. I did dissect a unit where I could see the line. This is not a crack in the case or another seam. It does not effect the nozzle or mechanics of the units in any way. It is simply a slight blemish in the high gloss finish.
If there are any customers who have further concerns, please feel free to contact me with your questions. I obviously want everyone to be thrilled with the Westone products while delivering the highest quality product possible. Thank you for your patience while we reviewed the issues. I appreciate everyone's feedback.
Your effort and reply is much appreciated. Your explanation really helps. If problem is about "polishing", then it is acceptable. American products are not as "polished" as those Japanese or German products, but this doesn't stop American products from being popular. (Consider westone um line, or Grado Labs' products.)
Back to our issues. I'm not too worried about the tiny gap. It seems to have a stepped lap joint at the seam. so with minimum adhesive, it can have pretty good seal.
For the perpendicular line, do you mean it is a Flow Mark (a kind of molding defect) or a scratch from the tool? Can this line be removed by polishing the surface?
Maybe I will keep them and polish them myself. I have to say I not the only customer who care/ concern about this line/ mark, hope you can adjust the mold/ tool so this problem can be thoroughly solved.