Norne Audio (Was: Norse Audio): Feedback & Impression Thread
Jun 8, 2013 at 9:51 PM Post #511 of 6,464
Quote:
I'm also in no hurry. Hopefully he isn't too stressed thinking we are all dying for our cables. I hope everything works out and he learns and grows with his business as time moves on.

 
+1
 
Jun 19, 2013 at 6:00 PM Post #515 of 6,464
Quote:
To be fair to Trevor, he did ask me if I wanted my money back, I said no I’ll wait.

 
Same here, and I had the same answer. Honestly, if you are a person that can't wait or don't want to wait... ask for a refund. This down time that we are experiencing from Norse has no ETA, so expect a long while before Trevor has things sorted out. 
 
Jun 19, 2013 at 7:51 PM Post #516 of 6,464
Quote:
 
This down time that we are experiencing from Norse has no ETA, so expect a long while before Trevor has things sorted out. 

 
 
Thank you.  Your advice is  duly noted, fully appreciated, and I believe you. 
 
However if your not an employee and\or have the authority to speak in an official capacity, then this information should not have to come from you.
 
Norse can speak for themselves, let them.
 
Jun 19, 2013 at 7:58 PM Post #517 of 6,464
Quote:
 
 
Thank you.  Your advice is  duly noted, fully appreciated, and I believe you. 
 
However if your not an employee and\or have the authority to speak in an official capacity, then this information should not have to come from you.
 
Norse can speak for themselves, let them.

 
Haha, I wasn't trying to defend them, nor was I trying to speak for them. But if you have been waiting awhile, like I have (and others that have spoken up), and have talked to Trevor (like I have), then you would know that this kind of delay is very uncharacteristic. My answer was trying to just lay it out there. Norse isn't a huge company that has tons of employees or people that are waiting to help customers through problems or questions. As far as I know, Trevor is the one that handles the orders and the communication among customers. If you don't want to wait, then get a refund, if not then there is no reason to be angry about the delay. It is stated, from Trevor, and he apologized publicly and in every one of his emails (atleast to me - about the delay). 
 
Jun 19, 2013 at 9:33 PM Post #518 of 6,464
I've been waiting for months indeed.
Well, it's a bit too much I know, but I don't really mind about it.
 
Trevor was asking for the refund, but I still prefer to get the cable instead.
He responded to my mail about two weeks ago, saying that my units should be ready within a week or so.
But unfortunately there's no further progress from that point.
 
And yet, I'm still waiting and keep on waiting. 
 
Patient my friend... Patient... 
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Jun 22, 2013 at 4:11 AM Post #519 of 6,464
I hate to be one posting a "has anybody heard from Trevor" post.....(sigh, sorry in advance, especially to Trevor)
 
But a couple days shy of 4 weeks ago, Trevor sent me an email saying my cables would be finished and a tracking number provided by the end of the week. He apologized again for the delay and I told him it's alright, no worries. I Haven't heard anything else.
 
Well, since the cables didn't ship, I've sent him some emails requesting a couple minor changes in the cable, (splitter color, length) Since I'm assuming it hasn't been built yet. My setup I ordered it for months ago has changed - I sold my LCD-2's and got some LCD-3's ordered, So I want to change the splitter color. Also changed a couple things around in the listening room so I need a longer cable. Of course, I mentioned I will pay any additional charges. 
 
I'm assuming it's not out of line to request a minor change, considering the delay. I just wish he would let me know he received my messages. So I know the cable I eventually get will be something I can use.
 
I am okay with the wait, always have been, and I will wait patiently still ...but please answer.... 
 
I noticed he was last online here at Head-Fi 3 weeks, 5 days ago. 
 
Jun 22, 2013 at 10:52 AM Post #520 of 6,464
Quote:
I hate to be one posting a "has anybody heard from Trevor" post.....(sigh, sorry in advance, especially to Trevor)
 
But a couple days shy of 4 weeks ago, Trevor sent me an email saying my cables would be finished and a tracking number provided by the end of the week. He apologized again for the delay and I told him it's alright, no worries. I Haven't heard anything else.
 
I am okay with the wait, always have been, and I will wait patiently still ...but please answer.... 
 
I noticed he was last online here at Head-Fi 3 weeks, 5 days ago. 

 
The almost same thing happens to me.
I don't mind for the wait, and agree with thegrobe... Please give us an update... 
 
Jun 22, 2013 at 11:13 PM Post #521 of 6,464
still waiting for him to finish repairing my he-500 cable. i'm sure it'll come eventually though, so i'm patient.
 
Jun 27, 2013 at 3:36 PM Post #522 of 6,464
Hope to hear from Trevor or get a nice parcel in my mail as well. Last time it was max a week and it´s a month now. It´s still possible it´s in the mail of course but got no shipping confirmation.
 

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