I'm not sure, but it could be dropped or kinked with a sharp object. I mean, it doesn't look possible if it just lies there though.    If the hole is there when you first got it, then it's a different story. 

It doesn't look like natural damage, so it will cost you a reshell fee. And the broken shell needs to be made from scratch. 

  why not just contact your seller and arrange a repair?   =)

I'm in too!

Sorry, that's not in the plan. 

  search on ebay. you will see lots of options. 

It's different from what i think too. Oh well, maybe it's his silver cable, or people just hear differently.   =) I think it would be better for and fairer to others customers if LyPForever to put the disclaimer that the Mentor is actually not customized to his ears, but borrowed from another...

Sorry, I was in Japan for the e-earphone Akihabara audio show, so some emails were not replied in time. 

Technically, the Merlin provides the same isolation as other customs if you can get the same fitting to your ears. The vent for the dynamic driver is not connected with the bores in the ear canals, so isolation is not affected. 

Sorry about the long waiting times previously. Now, there's no more delay, and my customers will receive their new CIEM orders within 4 weeks. 

That's an understandable response with the J3. Due to its design, the 3DD requires quite a bit of juice to get the best out of it. 

Won't be compatible since the polarity is different. 

First of all, I need to apologize for the long wait time that your guys have been suffering from due to one reason or another.   Currently, we have hired new workers and bought new machines in order to shorten the wait time. We will always keep the same quality for UM products, and that will...

With new technicians and added machines, all orders should be finished within 8 weeks starting October. 8 weeks after we receive your package. Sorry about the waiting times, and we will cut it down even further in the coming couple of months.

Hi All,     I do need to apologize for the long waiting time for 3DD that you guys are experiencing.    The good news is that for those who placed 3DD orders before September, your orders will be shipped by October 10th at the latest.    For those who still have questions, feel free to...

A minor update: All 3DDs will have the new type of protruding sockets with no logo/artwork of any kind. 

Quote: Thanks for the clarification. We have a global distributing team as well including Russia, Japan, Germany, Thailand, etc. You are right in that both me and Matt are operating two teams to bring the UM goodies to you guys. All products are the same. 

Quote: If I'm not related to UM, then the person you emailed is not as well. sales@uniquemelody.co is not the official email address of UM.      Quote: Maybe it's a language barrier that I gave you the wrong impression. I apologize for that. Those who dealt with me before would...

Quote: Yes. This feature is available for both versions. 

Quote:   Quote:   I'm not sure if the full story is necessary, but there was consensus in the company (not distributors) that there should be no more sales. However, some distributors continue with their sales regardless, and therefore, some of you can still get discounted prices...

Quote: I guess the person in charge of this forgot to tell UM UK. Will be fixed. 

Quote: Not suppose to, technically.    Quote: That's probably due to the cache of your browser. Maybe refresh it? For custom-iem.com, the promo image never stated how long the promo is going to last, so I guess "limited time only" means actually limited time?   Quote:  ...

Quote: Will be honored. It's not my decision...it's a group decision. 

Quote:   It is a real message. There were some miscommunications before, so there were sales here and there for the past couple of days. We had a meeting yesterday, and decided that there will be no more pre-order discounts across all retailers. Therefore, all custom and universal 3DD...

Quote: That question would be better answered by UM UK? Email them?