[Kirby1356]

So I got my RE0 back from warranty today (it was the second generation with the straight-jack and cloth cable) and they still have the cloth cable BUT there is now a angled-jack, the Y-split has a small dent, and the driver housing has multiple scratches. Did I just get a used return?

Picture up soon.......Stupid Flickr.....

 

[Kirby1356]

PICTURES! Hi-Res pictures, 56k beware!

Right Driver Housing
Other Side of Driver Housing
Angled-Plug AND Cloth Cable??

 

[Nankai]

Quote:

Originally Posted by Kirby1356 /img/forum/go_quote.gif So I got my RE0 back from warranty today (it was the second generation with the straight-jack and cloth cable) and they still have the cloth cable BUT there is now a angled-jack, the Y-split has a small dent, and the driver housing has multiple scratches. Did I just get a used return? Picture up soon.......Stupid Flickr.....

It is a new version with better L shape plug. It seemed it has painting problem. If you want, please contact head.direct.customerservice@gmail.com to get a replacement.

 

[Kirby1356]

I sent them in and they came back like this, so now I have to send them back again?

 

[Nankai]

Yes, please contact them for a replacement if you are not happy with the paint problem.

 

[Fernito]

I had the same problem. My RE0 died about a month after I bought them, so I sent them back for a replacement. The replacement arrived today, but it looks like secondhand (they sound good though). The worst part is the Y-splitter. It looks very worn, and it doesn't even say HiFiMAN RE0 like the first pair. Here's a picture:
 

 

[j2kei]

could fang please report why are there these paint problems? head-direct sells amazing products that sound great, however it is very disappointing to see customers treated like this

 

[Fernito]

Yes, please, I'd like to know what Nankai has to say. I'm pretty sure that it isn't only a paint problem, this pair I got really looks like a "refurbished" item. Besides the paint problem, it has lots of tiny scratches, like if they were being used for a year or even more.
 
I was expecting for a new pair. I mean, the one I sent back looked way better than the one I just received.

 

[testrichard]

Quote:

Yes, please contact them for a replacement if you are not happy with the paint problem.

solution already provided ~
 
picture Fang do everything by himself , that included reading emails checking orders and ship out items all together etc etc ??let along building HiFiman~ flying between China and New york  ? attending Uni for his PhD ? impossible~ so whats the possibility that these error cause by Fang himself personally? give him a break.

 

[Fernito]

Well, I didn't know that, but anyway, I shipped the bad pair to Kewei Liu, not Fang.
 
And again, this is not just a paint problem, it clearly looks like a refurbished RE0.

 

[j2kei]

i need to send my re0 to head-direct for channel imbalance again i hope i dont get a used or defective pair back

 

[jarrett]

updates guys? 

 
i'm probably about to do the same thing with my RE0