vranswer
1000+ Head-Fier
- Joined
- May 19, 2004
- Posts
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Recently sent iPod in for warranty service. I was amazed by the efficiency of Apple's service approach. Go online, fill out form, they send you a box, etc. Even more satisfying was the less than one week turn around after which I found the DHL notice on my door that iPod was back in town.
But that's where it ends. You see, the center 'click' button on iPod had stopped functioning properly. An intermittent problem, the button would occasionally no longer click when depressed - it actually sort of felt like it was already jammed in the down or 'clicked' position. When it would take to such a fit I could only make selections by pressing REALLY hard on the button. There would be no click, but after this zit-squeezing-like action the selection could be made. This problem was in fact intermittent, and 'wiggling' the button around a bit could get it to pop up again or something and it would function correctly for a while.
Anyway, Apple returned iPod to me so quickly, apparently, because they determined it was "functioning normally" or some such. It seems they have enough care to take service all the way to my front door, but not quite enough to examine the product sufficiently to discover the intermittent problem. I'll be calling the 800 number to gripe and try to get resolution, as I don't believe I should have to squeeze the hell out of iPod to make it work. If quality begins with care, to this point Apple's shown not quite enough of either.
But that's where it ends. You see, the center 'click' button on iPod had stopped functioning properly. An intermittent problem, the button would occasionally no longer click when depressed - it actually sort of felt like it was already jammed in the down or 'clicked' position. When it would take to such a fit I could only make selections by pressing REALLY hard on the button. There would be no click, but after this zit-squeezing-like action the selection could be made. This problem was in fact intermittent, and 'wiggling' the button around a bit could get it to pop up again or something and it would function correctly for a while.
Anyway, Apple returned iPod to me so quickly, apparently, because they determined it was "functioning normally" or some such. It seems they have enough care to take service all the way to my front door, but not quite enough to examine the product sufficiently to discover the intermittent problem. I'll be calling the 800 number to gripe and try to get resolution, as I don't believe I should have to squeeze the hell out of iPod to make it work. If quality begins with care, to this point Apple's shown not quite enough of either.
