I have bought a Hifiman Prelude amplifier to connect to my Hifiman Serenade DAC and there is no sound.

[jcasasrda]

Hi, I have connected the XLR output of the Serenade to the XLR input of the Prelude and I have also tried with RCA cables.

And I have it set up like this: DAC output from the Serenade to XLR (or RCA) input on the Prelude and H-AMP output on the Prelude.

To rule out that the Serenade DAC output was not working, I tried with another DAC ( iFi Zen DAC Signature) and the Prelude amplifier does not produce any sound.

I have also tried the different headphone outputs on the Prelude amp (4.4 and 6.35) and still get no sound.

I think it's a problem with the Prelude amp, but I just bought it and it seems weird. Can you help me? Thank you very much.

 

[msing539]

What was your old amp? Did it work fine with the Serenade or iFi?

 

[jcasasrda]

What was your old amp? Did it work fine with the Serenade or iFi?

My old amp is an iFi Zen Can Signature and I've tried it with the Serenade and it works fine. I've also connected it to the Prelude setting the output to pre-amp to check if it's the Prelude's headphone output that's failing and it doesn't work either. I've done all kinds of tests. It definitely doesn't make any sound and I'm going to return the amp to the seller.