revan
100+ Head-Fier
- Joined
- Nov 29, 2002
- Posts
- 106
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- 0
Hi,
First off I have been a long time customer of Headroom and think the customer service, buying experience, and communications have all been top notch. Last Christmas I purchased headphones for my wife as a gift, I had them sent to my in-laws (the first time I have ever done this) with my name and their address. Ever since they have been getting credit card solicitations and catalogs addressed to me at their address. Unfortunately, the only answer has to be that you sold my name to a mailing list / junk mail provider.
I'm surprised, since I consider this practice to be beneath the quality and integrity of your organization. I would never have made the connection if I had the item shipped to my own home. If this is true, I can't imagine the revenue produced is worth more than the goodwill you lose in prostituting your customers information.
Tyll please respond.
Bob Holman
First off I have been a long time customer of Headroom and think the customer service, buying experience, and communications have all been top notch. Last Christmas I purchased headphones for my wife as a gift, I had them sent to my in-laws (the first time I have ever done this) with my name and their address. Ever since they have been getting credit card solicitations and catalogs addressed to me at their address. Unfortunately, the only answer has to be that you sold my name to a mailing list / junk mail provider.
I'm surprised, since I consider this practice to be beneath the quality and integrity of your organization. I would never have made the connection if I had the item shipped to my own home. If this is true, I can't imagine the revenue produced is worth more than the goodwill you lose in prostituting your customers information.
Tyll please respond.
Bob Holman