Wow, that's a bit harsh review. Sorry to hear your troubles. Indeed buying Schiit product in Eu could be easier, if you contacted one of their distributors in this region so you don't have to pay a lot of shipping etc.

I'm sorry you had a bad experience. Please contact alex@schiit.com and we will refund your shipping costs. Import duties you should be able to claim back, as you no longer have the product.
 
I remember Nick working on a black Lyr (there aren't too many of them), but I don't remember what was wrong with it, if anything. If it's an intermittent problem, it can sometimes simply be RF interference from a cellphone, which we usually can't replicate. If it's hiss, it could be bad tubes, or simply efficient headphones revealing the noise floor of the Lyr. What headphones were you using with it? Lyr simply isn't suitable for highly efficient headphones, I'm afraid.

That's unfortunate, but as much as I love Schiit people do need to hear about the things they do wrong. It a company's job to ensure quality control and have good customer service, but luckily (unluckily for you) these kinds of things aren't very common. But yeah, I'd be upset too so your review is pretty understandable. Let's hope this doesn't happen to anyone else again.

Thanks to Schiit for refunding my shipping costs.