Clearly your Mx1 isnt working as intended. You could try few things: 1 ) Try removing all other USB devices 2 ) Try Mx1 in other computer/laptop.
If your Mx1 still give static you just have to keep contacting Audinst support.

Yea it sounds like you have a damaged product or some form of software malfunction.
Mine have not had any of these problem and SQ is leagues above a laptop out.