Hi, I have some issue with Neo Stream. The connection lost after finishing 1 song and I have to restart the Neo Stream before I can connect again. The source is from a USB stick, and the output is to a USB DAC

Hi there, I have a question. I have both Zen Blue and Zen Blue v2. At first both device were displaying white LED which indicates HWA codec is in use. But lately, the v2 machine is displaying yellow LED. When I tried using similar setup to Zen Blue v1, the LED was white. Can anyone please...

I just checked my powerstation at the store, and it turns out everything was fine there. The ground is green and polarity also green. Can you give me any suggestion related to my electrical installation issue? The repairman came yo my house and said there's nothing wrong. And now I am really...

Thank you for the quick response, I will try it and update the status to you. Thanks a bunch!

I used another power conditioner and other power checker. They indicated no polarity issue at all. But when I plug the powerstation to a checked socket (the one that not having any polarity issue), the polarity LED still flashes red. I also plug the tester device to my powerstation and it read...

Yes, I used another socket and same thing happened.

Yes, it's sound fine when I connect it directly to an active speaker. The setups I used are Technics SL1200 mk5 with ortofon 2m blue cartridge and klipsch R51PM speakers. I then just added Zen Phono at the middle of chain. There's nothing when I just plug it and not playing it. When I turned on...

Hi all, I just bought a powerstation and the LED both indicated Red. Already turn the power cable 180 degree but the polarity is still on red LED.

I just bought Zen Phono and attached it to my LP system which is: Technics SL1200 MK5, Ortofon 2M Blue, and active speaker Klipsch R-51PM. I set the gain on '1' which is for moving magnet as per my cartridge. But the sound was so awful, there are so many loud static noise and pop sound from my...