Ok guys I finally got my refund after 12-13 business days if you include weekends 15-16days, if you know you got a defective product from sennheiser after going through technicals in Sennheiser America, for Digital River. Argue for a shipping label at the very beginning, if you are returning...

Ok, in regards to my last post, after 8 official business days when I was 100% assured they already got the package at least according to my tracking #, and after I called CS and got a ticket #, I forgot to mention before they will said they will send you an email if they have received the...

Ok, I just contacted CS. I typed in my original order #... I told them I still haven't gotten a refund after officially 100% sure 8 business days. They asked for my tracking #. I thought they meant my RMA #... Nope it was actually my tracking # for the package I sent using my carrier. Lucky I...

Might, I ask which number did you call? This one on this page? https://en-us.sennheiser.com/returns-cancellations The original number I called was on my invoice page they sent with the ie 900 which brought me to a robo that had me choose between CS/Warranty etc, that I choose warranty on. It...

To late, I actually reached out to warranty first, when I told them what happen, they ask if I would like to check technical first, since I was a noob, I was guessing it might have been my fault. So I went through everything technical had to say turns out mines were defective... they sent me...

.... Ugh they told me to RMA the product then order a new one since that might be faster... sheesh... Does anyone here have experience in RMAing Sennheiser's products. The caller told me to just put down the order number and return address, but I had to pay for shipping. This is the first time I...

Yea my bad I ain't an audiophile, so I mix up the terms often. Just a regular scrub new to this. Sigh I was hoping something this wouldn't of happen...

I have been waiting for 1 hour trying to get someone on the phone... Sigh... What else can I use to contact them... None of them seem correct, I tried using facebook, twitter, and email, phone... I would love to see if it is a cable problem but I don't have anything that accepts a...

I brought it from en-us.sennheiser.com/ with Digital R as sender.... Unless that is not their official website... I just used it with the stock cable.... on my laptop...

FUG! I just received my ie 900 earphones yesterday, the right ear buds started frizzing out today... I don't think that is normal... Does anyone know how I can get a warranty... The sound from my right earbuds started appearing and disappearing...

Ok, I just received my ie 900 s/n 001770. I will be honest, I am not a audiophile. Just a very casual music listener. In fact I have mainly used cheap earbuds. The only thing remotely audiophile I have ever used is the overear headphones momentum 2. Yes, I know they are consumer headphones but...