Hi, I just got a Zen Dac v1 and I'm trying to figure something out. I have it connected straight to a USB port on my desktop PC, and have my headphone connected to it. When I change the output settings under Windows 11 to 32 bit 44100 Hz and enable Dolby Atmos for Headphones, every time I close...

Thank you!

Hi, for people who sent their headphones for RMA, is the zip code 92704 or is it 92704-6936? In the email instructions it's just 92704 but my receipt shows the full zip code. Sorry first time sending something from Canada to the US, don't want to mess it up. Thanks in advance.

Ok great, Thank you for the help!

Hi, I was approved for an RMA and I have question regarding sending the headphones back. In the instructions, it says "DO NOT send the case if one was purchased" Does not mean don't send the headphones in the original box that it came in? Do I just put the headphones in a cardboard box? I asked...

Ok thanks for the tip, I emailed them through the website and got a ticket number. Have a wonderful day!

Hi, thank you for the response. I'm from Canada. I raised a support ticket with Audeze, hopefully I hear from them soon. Happy Holidays!

Hi, I have the Audeze Penrose witch I've been using for a while, and today the multi function button stopped operating. I can't switch to Bluetooth or any other inputs, I can only use it wireless with a dongle. the button does not press in, it seems to be stuck or something. I love using these...

Hi, any approximate timeline when the new firmware will be available? I know it was supposed to be sometimes in March.