. I had this problem two times on my sr25 MkII in one and half year. Another owner told that he had to change the battery 3 times. So be prepared to change it regularly. Battery charge management is not smart on the sr25. The player heats up during charging, which would be understandable if...

I see you have Sony XM5 headphones. Check their autonomy regularly. I have the xm4 and like thousands of users the autonomy of one of the earphones drops to 10 minutes after one or two years. Sony does not cover repairs outside the warranty period. If one of your headphones is hot when you take...

Another battery replacement for my SR25 MKII. The battery has swollen again. I am extremely disappointed with Astell & Kern. I'm tired of sending my DAP back to Germany for repairs. And then I'll have to pay when there's no warranty. Other people are talking about 3 battery replacements on the...

Another battery replacement for my SR25 MKII. The battery has swollen again. I am extremely disappointed with Astell & Kern. I'm tired of sending my DAP back to Germany for repairs. And then I'll have to pay when there's no warranty. Other people are talking about 3 battery replacements on the...

Hi all, I want to use the parametric EQ with the sr25 MKII. I would like to change the EQ type to Low Shelf for a specific low frequency and Peak/dip for several other frequencies. Is this possible?

You had this problem twice in a row?! Ok, so I have to get used to the risk of it happening again. It's probably the battery that swelled up (It happened on the first iphones). It's related to battery manufacturing defects: the supplier reduces the quality level to be able to produce more. It is...

What a bad day ! the rear of my SR25 MKII comes off. The battery should swell and push the back plate. But the product is eight months old... :( Ok I can send the product for free repair but I am in France and the repair center is in Germany. How long will I wait? Second player of the brand and...

SR25 MKII Update 1.12 : Wifi problems solved for me ! :)

Great : wifi problems solved with version 1.12 !

A test of the sr25 MKII and AK Zero here : https://av.watch.impress.co.jp/docs/review/review/1368273.html

What interesting ! In the user manual' s SR25 MKII bluetooth type is ... 5.0 not 4.2 as wrote in the web site.

Hi JasonNYC, the May 21, 2021 you wrote it. It is the 5th of July so will there be another option than Mconnect or not ? why not make your own app on iOS, android and web application as Bluesound does for example ? Mconnect is very slow and not very ergonomic.

The problem with the Kann player is that it is not more supported by A&K. Due to not enough ram, the player can't play directly all the stream services you want (only Tidal is available on the Kann). Kann alpha and cube can do it. Nethertheless you can use stream service with the Kann by using a...

Hi everybody. For Mac users using Mac Big Sur with the Kann player, because Android file transfer does not work on it (and badly on Catalina), i recommend the use of OPENMTP : https://openmtp.ganeshrvel.com. this solution works fine and it's a donware (if you want this solution for a long...

Hello, on IOS (perhaps on Android to), you can use an iPhone with mConnect or an iPad with mConnect HD. The two devices must be setup with the same wifi network. The Kann must have Ak connect on. In mConnect you will have the ability to select the Kann player (UPNP devices in Play to). Select...

Yes My Kann works. This is the 1.12CM version.

Astell&Kern have the best players for sound but about support and communication... Even their website is one of the slowest I have used. The last Kann's update made my player a brick during 2 months. It was a nightmare to find how to contact the European service, I had to pay for sending it in...

No. Even the newest players (SR15, SR25, SA700, KANN Cube, SE100, SP1000M, SP1000, SP2000 and I hope the KANN Alpha) can just use some apps validated by Astell & Kern to access streaming service : https://us.astellnkern.com/blogs/news/open-app-service-instructions. This is not like the FIIO's...

Yes with just with two dsd files and the popping sound are always at the same moment. It must be a problem with the files.

What a .... ! Really !!!! What a .... Really !!!! Shame on A&K !

No, this function come with SR15 and some other a&k's players. https://us.astellnkern.com/blogs/news/astell-kern-adds-mqa-support-to-latest-line-of-high-resolution-portable-players

A complete week without listening my Kann :disappointed:. And an European A&K division making as noise as my Kann at the moment:angry:.

At the moment, I find my Kann, well... UNUSABLE!

More than one day without listening to music with my Kann :disappointed:. Thank you JasonNYC for your information. I trust that this problem will soon be resolved.

Hello Cesarleeds, I sent a message to support team directly from a&k site yesterday in the evening but no message at this moment. The problem for european people is that there is no dedicated site. I will post here if i have an answer from A&K.