Not only are your headphones the best on the planet, so is your customer service. All sorted out in minutes. Thanks David:

Hi - I did that earlier this morning - haven't heard anything back yet, hopefully I'll hear from them soon. Thanks David

Sorry for resurrecting an old thread, but my T10i's suddenly stopped working in one ear today.  I'm devastated being without them, as I totally love them.  I can't find my receipt, but i do have all the original packaging.  Will they be able to help me without the original receipt? David