Hey guys. Since I was on vacation, my 2 weeks for returning the masters are over, unfortunately. I am not quite happy with them, since the only tips they stay in my ear with are the big comply. This sounds bit muddy, unfortunately. But, in the higher frequencies, they still sound harsh and...

See, thats the thing. I was always told they can't switch or upgrade orders. I'd have to cancel and place a new order. Maximum confusion within Trinity :)

You could be right. I ordered through their shop.

Well, like I wrote couple of hours earlier, they finally accepted my cancellation and gave me full refund for my PM6. I see no reason why they shouldn't do the same to you. They promised several weeks ago. I would kindly ask again and remind them of their full refund promise. You could also call...

I asked Trinity for refund for PM6 on monday. They said yes, but nothing happened. Asked them about status again one hour ago. Within 5 minutes had a stus update and the money back via PayPal. At least I have my money back. Now, I can relax and wait for Icarus 3. Hope you guys get your iems...

Well, I finally did it as well. I cancelled my PM6 from last august, and Jake told me they will cancel it and hopefully give me full refund. First of all, I got my Master last friday and despite not optimal sound an problematic fit, I like them. And I still have the Icarus 3 on preorder. Two...

But will more juice also reduce the bright harsh sound? Or is the internal DAC of S5 just so bright sounding I wonder. Does anyone else notice bright, metallic and artificial sounding mids to highs on Master?

Hey guys. After I changed shipping to tracked shipping for Master this week, two days later I got the shipping notification. And again 3 days later I got my Masters. So it only took them 4 days, tuesday to friday, to get from UK to Germany, not bad. So here are my first impressions from...

Jake answered my today, round 5 hours ago, that my PM6 is supposed to ship late end of week. We'll see, otherwise, I cancel at least PM6, since Master has shipped he says.

I mainly use headfi mobile, and it's not a nice experience now. I get logged of randomly, no message counter snymore, so it's harder to tell if nrw posts happened, I got problems with the editor (even though this was a mess on mobiles before),... It's just not there yet, let's put it that way...

See, this is another fact I don't get. It seems Trinity is sending out items on random, means someone like me who ordered Master on december 24 has to wait longer than somone who just bought them couple of days ago. The hell, I don't even know if my Masters have been shipped yet. To me, Trinity...

Oh boy, headfi is pretty buggy at the moment. Anyway, thanks for advices, guys, appreciate it. Well, problem will be that shipping to germany takes around 3 weeks, how the manage to be so slow? I dunno. And before Masters arrive, I guess PM6 will have shipped. Wait, what? That's a good one, PM6...

Sounds reasonable. But some people say they have fit issues with the master. This would be a no go for me.

Hey guys, is it worth waiting for master? I have master, pm6 and icarus 3 on order. I am only one button click away from canceling everything. I do not really want the iems anymore, but more than that do not want to do any business with trinity again. And now, less accessories? That's the sugar...

LordOfMusic You don't see it, cause there is nothing to see, no button or whatever. You have to call them via phone or send them an email, as far as I know. If it's time sensitive I guess a phone call would be better, cause they are flooed with emails.

LordOfMusic The whole trinity lineup are wired iems, except for the AIR, this particular one is the only wireless iem, it's using bluetooth. Hope that helps fella

"... It is us that have been behind and trying to keep up with communication has been very tough due to the deluge of emails we have had over this past 7-10 days which has slowed us significantly with my inbox having 400+ emails to deal with. Also Bob has refrained from posting on head-fi due...

If it's ok, I can post the answer I got from Jake.

When I asked about more communication on friday, Jake answered that Bob won't show up anymore on headfi cause he already gave an update and cause he can't keep up with the speed of the thread. Maybe also because of critcism. That's why I gave up asking for an appearance, cause it's pointless...

Judging by my own experience, there is no way to upgrade, unfortunately. You will have to cancel and do a new order. At least this was the pocedure I had to go through. Maybe, that's changed.

Hey folks. I finally came to my senses that doing what I`ve done the last couple of days helps no one. I got carried away by my frustration.   I apologize for all these harsh comments and the way I commented about Trinity. I am still far away from being amused about the situation, but I will...

So you all got shipping notification before the iems arrived? I still got nothing. Neither for the Master nor the PM6 (well Icarus III will need several weeks more). So I wonder if anybody outside UK got their iems. Since Jake does not even answer emails anymore, an appearance from Bobtrinity...

You're right. Apology for the accusations. They are no use to anyone. All I want is to get honest and definitive answers from Bob. I think I deserve this as a supporting customer, period.

Glad, they finally started shipping stuff, and this time for real. So, people get their stuff if trinity ships the iems, even headfi members. I think we now have definitive proof that trinity didn't really ship gear before and was lying all the time into our faces, or let's say by phone and...

Seems the later you ordered the sooner you'll get your gear. What a shipping mess, imho.