I received my cables this weekend.  While the customer service could certainly use an improvement, the cable's build quality is far better than I expected after a 4+ month wait.  I will test them out shortly and see if they are acceptable or not.

I took a closer look at my tracking information and it has not moved since the 21st also, as is shown below.  Does your tracking number end with 63626?   Tracking Number: XXXXXXXXXXXXXXXXX63626   Date & Time        Status                                             Location April 21...

I escalated my dispute to a Claim last week. I received an e-mail from PayPal indicating that the seller HPL Audio had provided shipping information. The tracking page on USPS site has the status "Pre-Shipment Info sent to USPS". I will provide an update when the status indicates that the item...

I will provide updates as the PayPal dispute progresses. Currently PayPal is displaying the text inluded below when I click to escalate the Dispute to a Claim. As I want the process to go as smoothly as possible I am going to wait for the 3 day response window to close before I escalate. ------...

I placed an order near the beginning of the year. Every month or so I checked for an update on HPL Audio's site in addition to sending an e-mail for an update. I received a response 2 out of the 4 times I contacted him. The last e-mail received essentially stated that the order was being...