Anyone knows how to contact luke for warranty? My Sera broke.Tried the email address on the website but it's been 5 days and haven't heard back yet...I'm worried :triportsad:

how is it some are still defending them by using technicalities? even if it is not "intended" scam how's that better? Not matter at all. Like I said i'm usually chill, probably too chill as waited months for the refunds that never came. But no, keeping my hard earned money (a large sum at that)...

i understand where you come from. But TAE did deliver delay or not, in the first year - often great products...totally legit stuff. I can't say for everyone but that's what got me hooked and totally blinded. so don't be too be too harsh on yourself man.

Problem is some of us have more than airs. PM6 from all the way back in 2016 did not deliver yet. Also Icarus line.

Well for the longest time Bob did act like he ran the business. Even in and after his departure he did not tell his fans or whatsoever what really is going on. Can you really blame people for not trusting him! I would warn anyone who is considering purchasing from the new company. And I have...

Sorry man. It looks like we are in the same boat.

thanks for the answer anyway!

well, then i should really should have followed up closely last late summer. I PM'ed Dan and he said he would do refund and also email'ed customer service, who also promised to do it. Then i read some people waited weeks before they got them. So I waited and waited. Damn, sometimes you really...

did you get those?

paypal has 6 months of buyer protection (again, the not so smart ass me would have chose it - it was perfect for this preorder kind of thing). so i would open a dispute. even if that expired you might have a chance (do not count on it though)

yeah the thing for me is I try not to get myself furious. It was my mistake after all. 500 pounds in any sense is a large amount of money to throw away and getting pissed and feeling stupid in the process. I just somehow, after a few purchases totally threw my caution into the wind, did not use...

the first few times I used paypal, but afterwards i got lazy. big, big mistake.

i am usually the chill kind of guy and I don't mind waiting. but i guess that's why i am so f- up this time. I still have the Air, PM6, Icarus I and IV on order (total about GBP 500). while i should consider myself lukcy that is not some life threatening damage, I am not an insanely rich person...

Did anyone actually get the refund go through? I have asked a couple of times, both times they said OK but no refunds ever. for months now. now the website disappeared too...

me too. more than one week still no response for my cancellation request. I can understand it though. Probably picking up the pieces left from the old team.

That would be nice too. I searched this thread but results were long it's hard to find any comments...thanks in advance.

Also just found out about the company shuffle. Man I'm not sure if I am disappointed or excited. I still have plenty on preorder and might cancel some. All the waiting aside, it's a bit too many earphones when I mostly listen to headphones...

Also can anyone point me to a PM6 review or two please? I'm still waiting but curious what people are saying about it.

who tagged this thread? I mean...she used to call me on my cell phone?

For me i think I prefer the earlier deal because I am not looking for an entry level (I have the virus, I mean Vyrus). But I could not place the order because they suddenly did not ship to my country..(did order several before without issues). But now after traveling for a couple for weeks it...

thanks. now i got it.

:( that's really bad news for me then. because on the website it always says not available. maybe i should make an inquiry

the new forum is so different from the old one i don't even know how to quote anymore. ha.

wait the icarus I is offered? when? Trinity did mentioned this in the email at some point, but it did not give a specific date. I seemed to have missed the memo. :(

just got the new Master. the plates are rough around the edges (literally) but the sound, whoo, the sound :):) personally i think makes your wait worthwhile