Quote:   If we look at the "blown-up" illustration of the Focal S1 headphones on the review Tyll wrote on his website. (I first found out about this headphones there, many thanks to Tyll for his reviews and information)   Below are just my observation from the pictures alone and...

I can vouch for their warranty and exchange policy for defective products as I'm unlucky enough to get 2 defective pair and the 3rd one is collected just today. The local distributor in Singapore exchanged it straight no questions asked upon verification of the defect.

Just got back from the main distributor with a brand new set. They exchanged it without questions, seems like the warranty instructions from Focal is indeed standard across the globe.    Looking good now; Hope, pray, fingers crossed and toes crossed, no more cracks...

Contacted Focal via their Website informing them about the build quality and asked what can be done as my pair is <2 weeks old Today is only the 10th day, had them on everyday.   Also contacted the local distributor for these headphones. No replies yet, hoping to see some response...

I'm new here and this is my first post.   After reading so much about these headphones I decided to give it a test run and i pretty much liked how it sounded to my ears. Got myself one of these last week and well.. sad to say the build quality isn't great especially with the price tag.  ...