I just got a reply from him. I guess he was in some situation recently and he was a little behind.

I sent my W4 for a cable remod to Brian on 1/8/16. He told me that I should get it back in 2-3 weeks. My last communication with him is on 1/8/16.   I asked him for the updates on my W4 on 2/16. I sent a couple emails to him since. I haven't gotten any replies. It's been 6 weeks. Before I sent...