We're working on releasing a signed, non-beta version of HQ in the near future.

Please email support@audeze.com for assistance. As mentioned on the post, doing updates may desync the dongle to the headset and may need to be repaired. Especially for those who update the headset and don't update the the dongle as well which is done separately. Use the included usb A adapter...

This video was made for those kinds of questions:

Beta downloads are separate from official releases, and Audeze HQ will still prompt you with a pop up to "update" to the official version which is 97. Do not update through the HQ pop up if you wish to stay on beta 107.

Maxwell Firmware Update V63 & Audeze HQ Update V107 (beta) IMPORTANT NOTE: Be aware that this firmware release may require you to re-pair the wireless dongle to your headset after installation. Read our support article on how to re-pair here. Please email us at support@audeze.com if you have...

Please check your private messages in a few. This is a case of the pad adhesive coming off which we have since corrected and would be more than happy to get this resolved. In the future, you can simply contact us at support@audeze.com and we'll be more than happy to assist you.

For anyone who is international (you are in NL) and is not assisted by the dealer (Dealers do not have to assist you past the initial return period), you need to contact the local distributor in your country (if you purchased in your country). Also check the distributor first who handle all...

Please email us at support@audeze.com for direct assistance.

Please email us at support@audeze.com for direct assistance.

Version 61 for Maxwell is now available for installation in the Audeze HQ app, which addresses several known issues and changes the default auto-shutdown idle threshold to one hour. We apologize for the inconvenience caused by our brief, unintended public accessibility to version 60, which...

V60 is not meant to change the tuning or volume. This is a bug. We will investigate and fix this in the next update as soon as possible. If you have issues, email us at support@audeze.com for direct assistance.

Maxwell uses USB 2.0. The nest and most consistent connection you'll get from a USB port is using the usb C to USB A adapter and connecting Maxwell to a standard USB 2.0 port/cable. Ensure you try all your ports, as with any computer, some ports may less noisy, more stable than others.

Email support@audeze.com for assistance.

The 3d button enables an HTRF virtualized surround processing. From a 7.1 source, it will mix that into something that will sound like a surround set of speakers in a room. From a 2 channel source like your phone, instead of a full surround speaker setup, it will be like two speakers in front of...

Judging by the connectors also being wood, that is a very early gen LCD-2. If you do not have the box, the certificate of authenticity, the inner side of the headband on the blocks, you'll have to peel off the pads and provide us with the serial numbers on each driver. Email support@audeze.com...

Make sure the cable is fully seated into the cup, and test both sides to see if it happens on the other end. Also, do not use aftermarket dual sided cables, as the MM-100 is not wired for traditional dual entry 3.5mm cables. Unless the cable pin out is specifically made for MM-100 or other...

Using Game or Chat doesn't matter. They're just two separate connections we labelled for distinction, so you can use one for main audio, and the other for communications/or secondary audio, like programs that are able adjust which audio device is being used for that specific program, like Skype...

We recommend not having the dongle and BT connections paired to the same source as that can cause conflicts. Use BT for secondary external devices (i.e. phones/tablets), and the dongle/usb wired for main devices.

Please send an email to support@audeze.com for direct assistance.

Thanks to everyone who stopped by the Audeze booth on your way in and out of the hall! We had a great time getting to know so many new headphone fans! Big thanks and congratulations to @third_eye, @jude, @joe and the whole CanJam team for such a successful and busy CanJam NYC! Check out this...

Please email us at support@audeze.com for direct assistance.

You should ask where the LCD-5 owners are: https://www.head-fi.org/threads/audeze-lcd-5-review-measurements-interview.959808/

Make sure you're fully up to date on firmware version 56 for both headset and dongle. It may also take up to 10-15 seconds to switch over, so allow it time.

Email support@audeze.com for assistance. You'll likely just need to do a rollback of firmware and re-update.

Deco2000 is our regional distributor there. You should contact them to see if they do repairs in house. https://www.deco.co.th/ That way you wouldn't have to ship directly to us.