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- Users: JasonNYC
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Astell & Kern Kann MAX
I am sorry, it is my mistake for the Roon Arc app. Roon Arc is currently not supported on KANN MAX. The last server app updates rolled out to all devices, including players that are not currently supported like the KANN MAX. In the past, non-supported apps would not appear on players that...- JasonNYC
- Post #562
- Forum: Portable Headphone Amps
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Astell&Kern Launches New A&norma SR35 Player
will pass this suggestion onto the team.- JasonNYC
- Post #615
- Forum: Sponsor Announcements and Deals
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Astell & Kern Kann MAX
Could you please provide some more information? What Tidal app issue are you referring to?- JasonNYC
- Post #559
- Forum: Portable Headphone Amps
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Astell & Kern Kann MAX
Hi @anandgiridhar There is a bug in the Roon Arc app. In order to update it, you will need to delete the currently installed app and install the new version. Unfortunately that will erase any downloaded content and settings for the Roon Arc app. This will not affect any other app. To delete...- JasonNYC
- Post #557
- Forum: Portable Headphone Amps
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Astell&Kern A&ultima SP3000T
Thank you for pointing this out. I left a few emails and messages for team members to look into this ASAP when they are back in the office Monday morning.- JasonNYC
- Post #169
- Forum: Portable Source Gear
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New TOL A&K DAP : the AK Ultima SP1000
Still no info on Tidal Max. Tidal partner team has been silent. Will follow up again. Also added the request to add Apple Classical support to the SP1000/SP1000M/SP2000 players.- JasonNYC
- Post #9,417
- Forum: Portable Source Gear
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Astell & Kern Kann MAX
Are you using the embedded Tidal app or the Tidal app downloaded from the Services/download tab?- JasonNYC
- Post #554
- Forum: Portable Headphone Amps
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Astell&Kern ACRO CA1000 Carriable Headphone Amp
Roon Arc currently is not supported on the CA1000/CA1000T. It was added by accident to the download tab when the app versions were last updated. There currently is no ETA on adding support for Roon Arc on the CA1000/CA1000T.- JasonNYC
- Post #624
- Forum: Sponsor Announcements and Deals
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Astell&Kern Launches KANN Ultra DAP and AK HB1 Bluetooth Amp/DAC
The apps on the download tab are tested by the QA team before being pushed out to the players. As these are tested each time a new app is released to ensure compatibility with our customized version of Android, they sometimes may be a version or two out of date before they are pushed out. This...- JasonNYC
- Post #478
- Forum: Sponsor Announcements and Deals
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Astell & Kern SR25: The next A&norma player
I would suggest logging out of Amazon Music and logging back in. If that does not work, try removing Amazon Music app and install again. You can also get the latest version of the app (not sure what version you are using now) and sideload it onto the player. You can download the APK from a...- JasonNYC
- Post #2,751
- Forum: Portable Source Gear
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Astell&Kern Launches New R-2R DAP and IEMs at High End Munich 2023
@npatrix To follow up, according to the support team, it sounds like a potential hardware issue and will need to be sent into AK for repair.- JasonNYC
- Post #739
- Forum: Sponsor Announcements and Deals
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Astell&Kern Launches New R-2R DAP and IEMs at High End Munich 2023
Are you having issues with the embedded Tidal app or the full Android version that is in the services download tab?- JasonNYC
- Post #738
- Forum: Sponsor Announcements and Deals
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Astell&Kern A&ultima SP3000T
On the VU meter screen, swipe left/right to change VU meters. Manual is available on the AK website - https://astellnkern.com/support/download_detail.jsp?bbsNo=400&searchParamUrl=bbsType%3Ddownload%26pageSize%3D10%26page%3D1%26langType%3D1- JasonNYC
- Post #153
- Forum: Portable Source Gear
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Astell&Kern Launches KANN Ultra DAP and AK HB1 Bluetooth Amp/DAC
The AK HB1 received Roon Tested certification as of today - 5/31. https://roon.app/en/partners/140/astellkern- JasonNYC
- Post #475
- Forum: Sponsor Announcements and Deals
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Astell&Kern Launches New R-2R DAP and IEMs at High End Munich 2023
Not sure what the issue could be. This is the first time I've heard that happen for any AK player. Let me ask the team and get back to you.- JasonNYC
- Post #734
- Forum: Sponsor Announcements and Deals
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Astell&Kern A&ultima SP3000T
Not yet. I reached out to the Roon team for an update but haven't received one yet.- JasonNYC
- Post #147
- Forum: Portable Source Gear
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Astell&Kern A&ultima SP3000
I thought they were still in limited production. I reached out to the hardware team to confirm status and will share after the US holiday.- JasonNYC
- Post #4,076
- Forum: Portable Source Gear
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Astell&Kern Launches KANN Ultra DAP and AK HB1 Bluetooth Amp/DAC
Can you provide some additional information? When you say wirelessly, are you referring to Bluetooth or via DLNA?- JasonNYC
- Post #472
- Forum: Sponsor Announcements and Deals
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Astell&Kern A&ultima SP3000
Per warranty terms, products purchased out of country will not be covered by warranty in a different country. For example, if you are in the US and purchase from the UK, you would not be able to submit a warranty claim in the US. You would need to send product back to the UK for warranty repair.- JasonNYC
- Post #4,074
- Forum: Portable Source Gear
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Astell&Kern A&ultima SP3000
You can only rip to internal memory, but can move albums and tracks from internal memory to microSD card in folder view.- JasonNYC
- Post #4,069
- Forum: Portable Source Gear
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Astell & Kern SR25: The next A&norma player
@tirezege I sent you a PM.- JasonNYC
- Post #2,749
- Forum: Portable Source Gear
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Astell&Kern A&ultima SP3000T
The SP3000T does not support spatial audio.- JasonNYC
- Post #138
- Forum: Portable Source Gear
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Astell&Kern Launches KANN Ultra DAP and AK HB1 Bluetooth Amp/DAC
Unfortunately, there is not a button lock. This feature has been requested a few times and I have shared with the team. I actually just shared the request again late last week. I will follow up with the dev team again this week with this request.- JasonNYC
- Post #467
- Forum: Sponsor Announcements and Deals
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Astell&Kern NOVUS IEM collab with Empire Ears
Please note, the Astell&Kern NOVUS, our latest collaboration with Empire Ears, has been delayed and expected to begin shipping to dealers around the end of June 2024.- JasonNYC
- Post #22
- Forum: Portable Headphones, Earphones and In-Ear Monitors
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Astell&Kern A&ultima SP3000
Unfortunately not yet. I have been speaking directly to the Roon team about the issue. Was told their support and dev teams are aware of the issue and working on it. They are supposed to share an update soon.- JasonNYC
- Post #4,051
- Forum: Portable Source Gear