Yeah, I was picking up a little bit of a sour vibe between Massdrop and Empire Ears based on emails that I received from EE. Probably completely justifiable, but I'd have steered clear if I knew that they were considered grey market (for a lack of better terminology) by the folks who...

That seems to be the sticking point--they don't consider the Massdrop Zeus to be an Empire Ears product, but, rather, a Massdrop product made by Empire Ears, thus my conundrum.

I did but that appears to be a dead end. Full disclosure: the IEMs in question are the Massdrop EE Zeus--EE doesn't consider them to be an EE product, so they won't service them, unfortunately. I asked if they had any recommendations for repairs and they said they didn't know anyone who could...

Unfortunately not, and it was my fault, not really a warranty thing. I had a tiny mishap in which I dropped them a few weeks back and the faceplate detached from the body; the cables connecting the cable connector to the drivers detached (hopefully terminology there makes sense). I think the...

Anyone know of a place that can repair Empire Ears IEMs (either in Europe or the US)? Would ask in the help/recommendations forum, but I've seen several repair questions go unanswered, so figured I might ask folks with more EE-specific experience :). I think the job is pretty straightforward and...