Krutch, et.al.,   Although the facts speak in your favor and most everybody would agree with you, if you knew me personally you might have a little more compassion for NuForce and not take the entirety my comments as a reflection of NuForce policy or attitude. It was all my mistake... I took...

Dear derbigpr,   Quote:     That sounds like a good plan to me too. Depending on how long you have had the unit, if you decide that you don't like it, the store should provide you with a refund. All of our resellers are supposed to offer a full 30-day warranty, regardless of your...

Dear derbigpr,   That's cool. It's just that if you can't use it, then you're out the funds and that would be a shame. As I said, we would have/should have replaced it anyway. Besides, if you were to send it back we could test it to see if there is something wrong with it that we aren't...

Dear derbigpr,   Contact us at support@nuforce.com and we'll get you a new, WORKING Icon HDP. The main thing is that you are happy with the product. I guess we all get carried away at times. You have been very accommodating and responded much sooner and with a far more positive outlook than...

ben_r_,     Thanks for your input and rest assured that's what we normally do. But in this case though we already had wind of the trolling and wanted to "nip it in the bud" because many folks passing through aren't forum "insiders" and wouldn't know a given poster's background and/or...

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Dear derbigpr,   My name is Bob and I'm the Support Manager & Lead Technical Support for NuForce. Normally, we would like to be able to say "thanks for writing," but in this case it would have been nice if you had written us first before going to such lengths publicly. I'm sure we could have...

bareyb,   Thanks for giving the iDo a chance.  In the mean time, have no worries about the EQ.  All volume and EQ functions inside any/all iDevices takes place within the processor (DSP function) and well ahead of the DAC stage,  The iDo simply extracts the digital audio at the input point...

Dear chrisnew,   Thanks... we try.  Just need a few "more" of me to keep up is all.   I doubt there will be any future upgrades available for the DDA-100.  Unlike our Reference Series products, that some models of which do get upgraded from time to time (like our Ref Series amps), it's...

Dear Brian,   Sorry for the late response. Just heard back from engineering and my "skeptical" suspicions were right.  Turns out the Wima capacitors have a long break-in period and once they settle in, they make a BIG difference.  I know for a fact as it has been demonstrated with clear...

briansoresen,   We're sorry to hear of your experience and you can rest assured your observations as well as those from a handful of others certainly have us perplexed.  As most have read or heard by now from both professional reviews such as that from TAS as well as private users, most...

commandaria,   Hi! I'm Bob and I'm somewhat new here with NuForce. It's a pleasure to join you and I'll do the best I can to answer any questions that you all may have.   Your particular problem would normally indicate that either your computer's USB chip is shot, or the PC driver stacks...