Hello Bormak please check your PM :)

Hey @draknode Hey @draknode Please check your PM

Okay guys, I am clocking out for the weekend if you have any questions please PM or email me at Support@empireears.com and I'll happily look into it on Monday when I am back in the office. Have a great weekend!

Hey there! Great question! Although it is manufactured by us it is an Astell & Kern product so it’ll need to be processed by them. In the case of US customers it’s possible the US distributor may be handling RMAs to avoid shipping them back to South Korea. Maybe @JasonNYC can chime in on this

It was my pleasure! Let me know if you need anything else :relaxed:

Hey Sebastien it’s good seeing you in here! It was a pleasure taking care of your Odins and i'm glad we got them back to you! Hit me anytime you need anything! ALSO Happy Friday everyone! It’s a pleasure to e-meet you all! My name is Leasah and i'm the customer service rep with Empire Ears...