Thank you for your reply with further instructions. I look forward to having a working BTR3 again soon. I really like the product and I miss using it.

Hello, I am reaching out to see if someone at Fiio can help. I contacted Fiio about a problem with my BTR3. I received replies and exchanged messages three times with the support team. The last reply was November 16th when they asked for more information so that I could send in my BTR3 to them...