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- Sep 17, 2012
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The recent launch of the RE800 and the feedback that the community has given, as always, has been wonderful. You are the reason we all do what we do and when you speak, we listen. If you find a way to make our products better for your needs, they became our priorities. You told us that you thought the RE800 was a great sounding IEM and we all appreciated your recognition of the hard work that had gone into them. However, you did tell us, that while you loved their fit and how they sounded, you liked the cable it but you really wished it was removable like on the RE2000. We heard this too many times to ignore and so we have decided that when it comes to our “Gold Standard” IEM that we must follow the Golden Rule, the customer is always right.
Fang, our Glorious Leader, sat and pondered the question of what to do. With much time, deliberation and mulling over. Should we change, but production was already up and running? We chose the 2 Pin connector as we felt it the best option but it was simply too big for the itty-bitty housing of the RE800. That would mean a complete redesign but that would mean those countless hours and month of labour would have been for nothing. What to do??? The users want a replaceable cable but the 2 Pin was too big. A compromise would have to be made as you just couldn’t possibly squeeze that connector in there but how could he look in the eye all those who have toiled and sweated for so long to make the RE800 what it is? How could he tell them it was all for nothing?
Therefore, we are pleased to bring you the new, RE800 with a user replaceable cable. The new cable will attach using the widely used MMCX standard connection so from day one you will have a wide selection of third-party custom cable makers out there. It is a connecter that is durable and reliable yet small enough to fit the RE800. So, while we think the cable we use is the best one, for use with our DAP’s but you now have the freedom to select your own cable to best suit your own personal tastes. However, you can now select a cable to fine tune your audio along with your tip choice (we like the Triple Flange tips best) it’s your ears and your choice.
Any customers who have already purchased an RE800 and would like to have a removable cable model, not to worry. If you want to have your RE800 exchanged over we will be happy to do that for you. Just email our customer service team and we can get them swapped over for you at no additional cost.
The new RE800 with a removable cable will begin shipping shortly and may be in short supply for the first few weeks as we ramp production. Early orders will all ship directly from China and so may take a little longer than normal for customers in North America.
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