[soloz2]

I just got my new Vision:M and tried to update the firmware so I can have the added featuers like FM recording and album art. however, the firmware installer is unable to recognize that my vision is connected to my computer. I have tried on 3 different computers with the same results and the same thing happens with my wife's vision. I contacted Creative (both email and phone) and they gave me directions that I followed and all it acomplished was to delete the firmware off my vision and still not let me install new.... so one of the visions is useless now.


Anyone have any suggestions... aside from getting a Zune? (I don't want an ipod)

 

[vcoheda]

Is it fully charged?

 

[soloz2]

yes, it's fully charged and the vision recognizes that it is docked, the sync manager recognizes that it is docked and windows recognizes the player. The only thing that doesn't recognize it is the firmware update utility

 

[Frank M]

Had something similar with my muvo - except it looked dead, wouldn't even
turn on. Maybe try this with the dead one first.
What I did was, reboot with it in the usb port (tried to see if I could force-
flash it in linux, as I could at least see it in linux, unlike windows, where it
was not visible; but the installer was windows-only, so I rebooted back into
windows xp), and started the updater again. After a few minutes, the
Windows installer popped up, then clicked continue, and it went on to restore
it. After the win installer finished, I got the familiar usb ping, and once again
it was recognized as a Removable drive.
The fw updater then continued - seemed frozen, but finished after a couple
of minutes. Then came the "Old fw version: xx.xx New fw version: xx.xx
Format?" screen, and after the format, it was once again functional, even
though I thought it was dead for 3 months...

 

[Rrose Selavy]

did you install all of the updated drivers for your pc first? Also in recovery mode there is an option of re installing the current firmware so you can reactivate your non working one i believe. Ask around at www.anythingbutipod.com in the vision:m section. There are some very helpfull people there.

 

[Dominat0r]

Just curious, but did you install the Media Explorer off the CD along with the drivers? Maybe that might be needed before you can update your firmware. Since it would just find it as a MTP device and not your Zen, hence the firmware updater not finding it. Just something to check....

 

[soloz2]

I'm currently browsing anythinbutipod right now. I did install the drivers from the CD. I didn't install the rest of the Creative software though... Creative has so much 'stuff' they want you to install


i found an update for media explorer and one for the sync manager. Maybe that will help

 

[Dominat0r]

Quote:

Originally Posted by soloz2 /img/forum/go_quote.gif I'm currently browsing anythinbutipod right now. I did install the drivers from the CD. I didn't install the rest of the Creative software though... Creative has so much 'stuff' they want you to install i found an update for media explorer and one for the sync manager. Maybe that will help

Do you have the Media Explorer icon in your windows explorer?

 

[soloz2]

Quote:

Originally Posted by HighLife /img/forum/go_quote.gif Do you have the Media Explorer icon in your windows explorer?

yep! I actually have 2, one for my Micro Photo and one for my Vision:M

hmm... i just doublechecked the sync manager and it says there isn't a player connected. I'm downloading the update as I type this. the media explorer is currently not detecting the player either... i wonder if it is bc of the firmware issue?

 

[Dominat0r]

hmm, just for ****z and giggles try and remove your Muvo and just have the Zen installed, then try the update again. See if that helps...maybe its not finding the zen, but instead your Muvo....

 

[soloz2]

well now it's not detecting either the micro photo or the vision... however in my computer it does show up as a portable media player as seen here:

 

[Dominat0r]

I would still try and remove it so just the ZVM shows up....then try the updater. Btw, epizenter.com is a much better forum for the Zen.

Try that and let me know...

 

[soloz2]

alright guys I got it!!!!!

thank you so much for your help!!! I was fed up w/ creative's support and was actually ready to return it and get a Zune!!!

I found this and it fixed the problem
http://www.anythingbutipod.com/forum...ead.php?t=6328

 

[Dominat0r]

awesome....glad to hear it.