qusp
Member of the Trade: Twisted Cables
- Joined
- Jun 18, 2008
- Posts
- 7,743
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- 62
OK guys, this post has eventuated because I have recently had a VERY unpleasant experience with another head-fier. He enlisted my services to get a cable made, I had told him my conditions and my expected schedule for delivery. I only included regular airmail as part of the price, which he was aware of from the beginning. Normally this service takes at the most 2 weeks to get anywhere in the world, but to spain it seems to take a lot longer; maybe because of their customs, I dont know.
He started to complain when it was more than 2 weeks and it turned up in about 2.5 weeks. there was an easily fixed problem with the cable when it arrived, which I supplied him with easy instructions to fix. he didnt want to do it (even though it only involved pushing a ground pin up with another pin so as to save him and me some time) so I suggested he send it back at my expense and I would fix it. he wanted me to refund him in full. I refused but said I would only 'repair' it. he wanted me to pay for express post back here or send another cable before I received his 'faulty' one. I sent him his replacement cable 2 days after I received the first one back; I used the same postal service.
He started to make all sorts of accusations in my feedback thread and basically extorted a refund out of me when the cable hadnt arrived in 2.5 weeks. he has continued to post lies about me and the cable (based on no knowledge of how they work at all) everywhere he can. defaming me and turning the one untruth I told him into me being pathological (that lie was that I said I was at work one day and couldnt reply to his email; oh and I also posted he was in his 50's, when he was actually only 46 a mistake I didnt remember his age properly)
He has filled my feedback thread up with accusations, lies and slander and seemingly was pissed off when I continued to get great feedback from customers after him. this behavior has also spilled out into the regular threads, anywhere he sees a post of mine or someone mentions my name he will pipe up and tell his version of the story, quoting me out of context and leaving his own rude, unreasonable and demanding words out of course)
I am out many, many hours of time, the replacement cable which may or may not have arrived; and the refund I finally lamented to give him after he bullied me with a paypal claim, the day after I had sent him the replacement cable. I had informed him I was shipping the replacement and instead of making the claim then, he waited till after I had sent it and then made the claim. I have PM'ed the mods about this as I dont think this sort of behavior should be allowed on here. I dont think his initial feedback on the matter should be deleted; everyone is alowed to give feedback on a sale, no matter how untrue, there was some truth in it, I did send a cable that didnt work (due to being shaken around in postage), and I did get rude with him, only after his initial response to my email telling him to send it back, was obnoxious, demanding and slanderous. so I basically replied in kind; my language just happened to be more colorful
so what I guess i'm saying is what can we do to stop this sort of thing.?? as I have said in my thread and elsewhere; if this guy was here in Australia, I would definitely be taking him to court, but since he is in Spain, that makes it difficult to impossible; or at least not worth it. He knows this and is taking advantage; should I start a feedback thread for him?? he hasnt got any feedback here at least he didnt a couple of weeks ago, but I I didnt want to sink to his level of behavior by starting a feedback thread in which to tell some truths. I do think that the community should be aware of his behavior. He still claims the cable hasnt arrived, but his behavior and the fact that I have not lost 1 package out of about 100 in the last 6 months and for this one to be the first seems a bit too much of a coincidence. I dont have any proof to say he is lying about that, but it is definitely a possibility. given his behavior I wouldnt put it past him. since he has proven to be juvenile and malicious already. My feedback on here has been very good and his is the first negative experience that has been posted before or since.
what do you guys think?? how can we stop this sort of bullying from going on?? it is a difficult thing to do, but I think it is important that we feel that if someone makes it his/her agenda to trash someone there should be consequences and in my case he has made an attempt to ruin my only source of income (yes i'm becoming a full MOT and sponsor shortly) but for this one guy to be able to carry on like this is unjust IMO.
He started to complain when it was more than 2 weeks and it turned up in about 2.5 weeks. there was an easily fixed problem with the cable when it arrived, which I supplied him with easy instructions to fix. he didnt want to do it (even though it only involved pushing a ground pin up with another pin so as to save him and me some time) so I suggested he send it back at my expense and I would fix it. he wanted me to refund him in full. I refused but said I would only 'repair' it. he wanted me to pay for express post back here or send another cable before I received his 'faulty' one. I sent him his replacement cable 2 days after I received the first one back; I used the same postal service.
He started to make all sorts of accusations in my feedback thread and basically extorted a refund out of me when the cable hadnt arrived in 2.5 weeks. he has continued to post lies about me and the cable (based on no knowledge of how they work at all) everywhere he can. defaming me and turning the one untruth I told him into me being pathological (that lie was that I said I was at work one day and couldnt reply to his email; oh and I also posted he was in his 50's, when he was actually only 46 a mistake I didnt remember his age properly)
He has filled my feedback thread up with accusations, lies and slander and seemingly was pissed off when I continued to get great feedback from customers after him. this behavior has also spilled out into the regular threads, anywhere he sees a post of mine or someone mentions my name he will pipe up and tell his version of the story, quoting me out of context and leaving his own rude, unreasonable and demanding words out of course)
I am out many, many hours of time, the replacement cable which may or may not have arrived; and the refund I finally lamented to give him after he bullied me with a paypal claim, the day after I had sent him the replacement cable. I had informed him I was shipping the replacement and instead of making the claim then, he waited till after I had sent it and then made the claim. I have PM'ed the mods about this as I dont think this sort of behavior should be allowed on here. I dont think his initial feedback on the matter should be deleted; everyone is alowed to give feedback on a sale, no matter how untrue, there was some truth in it, I did send a cable that didnt work (due to being shaken around in postage), and I did get rude with him, only after his initial response to my email telling him to send it back, was obnoxious, demanding and slanderous. so I basically replied in kind; my language just happened to be more colorful
so what I guess i'm saying is what can we do to stop this sort of thing.?? as I have said in my thread and elsewhere; if this guy was here in Australia, I would definitely be taking him to court, but since he is in Spain, that makes it difficult to impossible; or at least not worth it. He knows this and is taking advantage; should I start a feedback thread for him?? he hasnt got any feedback here at least he didnt a couple of weeks ago, but I I didnt want to sink to his level of behavior by starting a feedback thread in which to tell some truths. I do think that the community should be aware of his behavior. He still claims the cable hasnt arrived, but his behavior and the fact that I have not lost 1 package out of about 100 in the last 6 months and for this one to be the first seems a bit too much of a coincidence. I dont have any proof to say he is lying about that, but it is definitely a possibility. given his behavior I wouldnt put it past him. since he has proven to be juvenile and malicious already. My feedback on here has been very good and his is the first negative experience that has been posted before or since.
what do you guys think?? how can we stop this sort of bullying from going on?? it is a difficult thing to do, but I think it is important that we feel that if someone makes it his/her agenda to trash someone there should be consequences and in my case he has made an attempt to ruin my only source of income (yes i'm becoming a full MOT and sponsor shortly) but for this one guy to be able to carry on like this is unjust IMO.
