Chris knows I was waiting, He didn't miss anything. If he did, then his bookkeeping needs some work.
I can understand not having the particular model built yet, but I cannot understand the lack of customer service and re-negotiated ETA's.
By you saying, "I'm sure you're the only customer Chris deals with", I feel that was a really uncool statement. It's as if I'm at at fault. Not sure that you meant it the way it sounded, but I always had respect for you, and that comment made me out to be the bad guy.
I am usually a very mellow and patient person, but by not keeping me in the loop, and just dropping me by the wayside, that's just plain wrong. Every customer is important, and I've been quite patient.
An ETA was given (from February to July), and if I didn't write Chris in August 2009, I never would have heard from him again, and I did contact him, and yet, 9 months later, nothing but silence.
There is no excuse. He must be independently wealthy. I've worked in the service industry for 31 years, and if there's one thing that I've learned, that is, if you're not going to make a promised ETA, then most customer's would be happy with a new ETA. But silence, is what pisses customer's off.
Not sure why you're defending him...you have your orders filled.