So a little background: I'm from America, where companies that sell expensive products bend over backwards to give good customer service.
Now, I'm trying to get some service for and/or purchase multiple Ultrasone Editions (quite expensive headphones). As far as I can tell, Ultrasone doesn't have a dedicated support phone or email. So I've been contacting them through their general email and phone, and these communications have been ignored now for several business days. Is there some kind of business holiday in Germany that I'm unaware of?
I have expensive Ultrasone Edition headphones sitting in customs that the company will likely have to assist in clearing, and I'm starting to feel uneasy. I'm unaccustomed to this communication style when dealing with company on products that are worth hundreds, or thousands of dollars.
Can anyone with experience in these situations, perhaps from Europe, share advice?
Now, I'm trying to get some service for and/or purchase multiple Ultrasone Editions (quite expensive headphones). As far as I can tell, Ultrasone doesn't have a dedicated support phone or email. So I've been contacting them through their general email and phone, and these communications have been ignored now for several business days. Is there some kind of business holiday in Germany that I'm unaware of?
I have expensive Ultrasone Edition headphones sitting in customs that the company will likely have to assist in clearing, and I'm starting to feel uneasy. I'm unaccustomed to this communication style when dealing with company on products that are worth hundreds, or thousands of dollars.
Can anyone with experience in these situations, perhaps from Europe, share advice?