I hope to keep this short and sweet but here goes nonetheless...
A huge and heartfelt thanks to both Bogdan Belonozhko
at Fir Audio and Vitaliy Belo
at 64Audio for helping me sort out some defective IEMs and getting them repaired and now in my ears in a new, shiny condition!
Long story part:
I picked up a used pair of demo A18s listed in the classifieds but one of them proved to be defective
. After trading some emails with 64Audio customer service to get them repaired, I sent them in but the prognosis was not good. They weren't worth servicing but on the bright side, I was offered a generous discount to do a trade-in deal and to pick up something else from 64Audio (one day I will get them Fourtes). Nevertheless, I couldn't swing that deal as I was getting ready to move myself and the family out of
Japan
. Feeling crappy that my recent purchase was going to be a total loss, I asked Jared/64Audio to just hold them for me until I could figure things out with my trans-pacific move.
In the meantime, one of the members here suggested that I shoot an email to Bogdan
at Fir Audio to see if they could have a look at them. Bogdan replied back super fast with his diagnosis/cost estimate and told me to have 64Audio send them over to him. I was thinking, woohoo, my A18s would be fixed and good as new. However, receipt, Bogdan had one of his staff take a look at them and what initially appeared to be a simple re-potting on the defective IEM and not a lot of $$ to fix, turned into much worse. It turned out that the IEM shell had a hairline crack in it and wasn't going to be the simple fix after all. At this point, I am thinking damn
and I should have just done the initial trade-in deal with 64Audio and put the loss behind me. Well, to my good fortune, Bogdan was able to work his magic, secret audio engineer handshakes/high signs with the big boss at 64Audio--Vitaliy and some spare shells were procured on my behalf to make the repair. Thank you Vitaliy!
TL/DR:
I just wanted to pass along my sincerest gratitude and thanks to both Bogdan and Vitaliy for their efforts and generous support given to make my defective A18s perfect and received in an even better condition! Thank you Bogdan for your efforts and support to help me get these repaired!
And thank you Vitaliy for your generous support with the replacement shells!
Happy Camper