jwong
500+ Head-Fier
- Joined
- Jul 30, 2009
- Posts
- 545
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- 298
Sounds like my interactions with Ali regarding my failed Linglong. Luckily for me Linglongs aren't $300.. that would be infuriating.
Seller took a couple of days while using the nicest flowery language to offer me $5 back = No.. replacement or refund.
Ali support won't let me open a dispute because it's more than two weeks after receipt and they've release the $$$ to the seller.
Support agent acts super understanding, escalates the issue to level 2 support. Who come back and say that "my video showing the broken driver is invalid", because the product matches the description. "Product does not match description" is the only choice I have when raising an issue with service....
Being a westerner in a country with strong consumer protection laws that allow me to return an item if its unfit for purpose (IE: not functioning) up to something like seven years after purchasing, dealing with this stuff is maddening and usually results in me doing a credit card reversal.
Fun, isn't it? I had an order with 5 different items that went missing after it reached the country. The Chinese service says they handed it over to the USPS; the USPS says they never got it. Ali's "dispute" process just kept telling me to go pick it up at my post office. Fortunately it took my credit card company no time at all to approve a chargeback.