maultar
100+ Head-Fier
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Quote:
Without knowing the terms of the distribution contract between Shure and the distributor which the OP purchased the e2cs from i can't say for sure what their obligations are. However it would make sense to a consumer that whether they are Shure or not, if they are an authorised distributor they should honour the terms of the warranty offered by Shure. Otherwise Shure's warranty would be useless unless the product was purchased from Shure directly which isn't possible outside of the US. I doubt Shure's international distribution model could be so flawed.
It seems in this case, it is simply a matter of a dodgy local distributor refusing to honour a warranty they should be honouring. Without knowing what the regulatory consumer bodies in the Phillipines are or how effective they are in resolving disputes, I can't really say what kind of help the OP can get. Contacting Shure HK would definately be a good first option though.
Anyway, it can't hurt to have a look at what others have experienced in regards to Shure's warranty stories. Though the two situations are not completely alike, they do have some similarities.
Originally Posted by ClieOS /img/forum/go_quote.gif Two different stories. The previous incident involves a pair of SE530 purchased from unauthorized dealer with parallel import. It isn't totally a Shure's fault. If the SE530 in question was bought from an authorized dealer locally, there won't be a problem. This case, it is a SCL2 purchased from authorized dealer but the local distributor refuses to provide service. Note, local distributor has contract with Shure to provide customer service, but they are not Shure. |
Without knowing the terms of the distribution contract between Shure and the distributor which the OP purchased the e2cs from i can't say for sure what their obligations are. However it would make sense to a consumer that whether they are Shure or not, if they are an authorised distributor they should honour the terms of the warranty offered by Shure. Otherwise Shure's warranty would be useless unless the product was purchased from Shure directly which isn't possible outside of the US. I doubt Shure's international distribution model could be so flawed.
It seems in this case, it is simply a matter of a dodgy local distributor refusing to honour a warranty they should be honouring. Without knowing what the regulatory consumer bodies in the Phillipines are or how effective they are in resolving disputes, I can't really say what kind of help the OP can get. Contacting Shure HK would definately be a good first option though.
Anyway, it can't hurt to have a look at what others have experienced in regards to Shure's warranty stories. Though the two situations are not completely alike, they do have some similarities.