In fairness to
@Shanling, I must share my great experience with their warranty and service work along with their US distributor
@MusicTeck.
Shortly after purchasing my M9 Plus at the launch, the gorilla glass on the bottom of my device cracked and shattered as I tried to push the unit out of the super tight (included) case. All I wanted to do was install a different screen protector. I was horrified when it happened.
After contacting Andrew at MusicTeck I sent the DAP back to him for inspection and repair. It was in turn sent back to Shanling in China.
Several weeks later (I don’t remember how many) I received an email from Andrew advising that my unit was on the way back to me. Tracking information was provided.
Now both the dealer and manufacturer could have easily just said this was the customer’s fault because he simply dropped the device and that’s the reason it shattered. That’s not what happened, but either COULD have just denied my problem and blown me off, resulting in a pissed off customer. Instead my unit was repaired to new condition and returned to me free of charge under warranty. My M9+ has run flawlessly ever since.
Reading @quartex’s experience and frustration all I could think was that this is totally the dealer’s fault for not getting it resolved. For Shanling to care enough to engage with any of us here on a public forum says a lot to me.
Kudos to Shanling for standing behind their products.