Ohno Schiitizen
1000+ Head-Fier
Having a good day. One annoyance few days back. The clip of my Diplomat Aero broke off.
Why am I still happy? Well, I emailed Diplomat customer service to ask for the agency in the UAE. There isn't any, they replied. But.....they will send me a new cap free of charge, so I don't even have to send the broken cap to them. Service of the highest level.
I have a LAMY 450 multicolor ball point pen CP1 for about 30 years plus, the miniature mechanism was stuck and doesn't work again, it happened two years ago, contact LAMY via email and inquire for service, they sent me a NOS same model pen they reserved for servicing parts, which was discontinued, free of charge, they paid the postage. [Their message is, " As we do not want you to be without your pen (after 30 year!), we would like to send you a new one to Hong Kong as we still have a few for repair/exchange purposes.]
I also own a DIPLOMAT Spacetec Futura Ballpoint Pen, but cannot find the pressurized refill in Hong Kong, even hard to get from Germany, online purchase is too expensive with postage ....
Last edited: