doublea71
Headphoneus Supremus
- Joined
- Dec 31, 2011
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I really hope the folks at Light Harmonic are reading this - they are in the midst of some CS 'growing pains' over there and could learn a thing or two from this blog.
You're obviously one of the the exceptions to the rule. No worries, we appreciate the biz. But it does illustrate how a business which completely ignores email might still be successful. And why a policy of "ignore/downplay customer contact" may be financially supportable.
And... it just looks like statistically, the people who email a bunch of times are the same ones influenced by the (possibly shill/paid) impressions of other people, rather than trusting their own judgement. As with a famous negative review of the A2 which appeared on a forum which does not sell the product (but sells competing products) complete with a total lack of examples of what sounded better, by the own reviewer's judgement.
And it does work. It’s called, in corp-speak, setting expectations. Expect fast email response. Expect really, really slow phone response. Which do you choose? There you go.
I didn't mention this in the above post, but the 24-48 hour response time for e-mails is ridiculous. That might've been fine in like 2003, but we now live in a fast-paced world. Why almost every other company thinks this is acceptable business practice bewilders me. But hey, apparently they're all still in business somehow...
You're obviously one of the the exceptions to the rule. No worries, we appreciate the biz. But it does illustrate how a business which completely ignores email might still be successful. And why a policy of "ignore/downplay customer contact" may be financially supportable.
And... it just looks like statistically, the people who email a bunch of times are the same ones influenced by the (possibly shill/paid) impressions of other people, rather than trusting their own judgement. As with a famous negative review of the A2 which appeared on a forum which does not sell the product (but sells competing products) complete with a total lack of examples of what sounded better, by the own reviewer's
I really hope the folks at Light Harmonic are reading this - they are in the midst of some CS 'growing pains' over there and could learn a thing or two from this blog.
OOoh, you took the words out of my brain...I was tempted to post this yesterday but in keeping with the policy of not wanting to "bad mouth" anybody, I desisted. I guess you (and I) are part of this growing pains experience huh?
They're doing their best, but it seems they have some kinks to work out. I'm sure they'll figure everything out in due time. Reading this blog is like a mini-MBA, huh?
I didn't mention this in the above post, but the 24-48 hour response time for e-mails is ridiculous. That might've been fine in like 2003, but we now live in a fast-paced world. Why almost every other company thinks this is acceptable business practice bewilders me. But hey, apparently they're all still in business somehow...
Hahaha, I just died!Jason, are you sure not being a little hard on Arglebargle?
I mean, I have their e2e-NLNHI even-number low-n harmonics injector and it works quite well. Although if Schiit made a competing product I'd definitely check it out...
Twinkle