I received this absolutely wonderful player from someone who acquired it through purchase of the Utopia bundle package.
I've had it a little over a month now, and all my earphones have been born-again, especially the Campfires.
I do have a problem though, I'm having intermittent connection issues, dropouts through the balanced jack.
The first thing I did was contact Questyle North America. The person I spoke with was far from helpful. They told me since the player was bundled with the Utopia package, I would have to contact Focal for repairs..? This doesn't make sense..! I explained I just wanted the player repaired, at my expense, even though the unit was brand new, unopened at purchase, but the agent was adamant the issue had to be rectified through Focal.
I then reached out to the seller who sold me the device to find out where he made his purchase. I was a bit worried he wouldn't respond, because enough time had passed for a return, and my problem was really outside his window of concern. He did get in touch with me, thank goodness..!
I suppose my questions are;
Should I contact World Wide Stereo where the gear was purchased from? Has anyone dealt with this company before, and is a transferable warranty allowed? There's nothing on their website that says otherwise, and they even have a 60 day return policy for defective items.
If they're not able or willing to help, is there anyone that's authorized I can send it to for repairs?
I will be calling WWS in a couple of days, but I am hoping for some feedback from you folks before I do?
What a great DAP, especially in balanced mode!
Thanks for all your time, cheers!
