[tupac0306]

That is not true, as I said before, they have canceled a few orders.  I personally know the people that canceled their orders.

They do nothing but ignoring my email...i don't know what to do. Nothing really works. I really don't want to complain. and I never said this in public. but when it comes to custom service.. JHA is useless..

 

[wickson]

They do nothing but ignoring my email...i don't know what to do. Nothing really works. I really don't want to complain. and I never said this in public. but when it comes to custom service.. JHA is useless..

Have you called?
I had an issue with RSA, emailed a bunch of times... Nothing.
Called, and he answered... Dealt with my issue immediately.

 

[adktitan]

They do nothing but ignoring my email...i don't know what to do. Nothing really works. I really don't want to complain. and I never said this in public. but when it comes to custom service.. JHA is useless..

Have you tried calling? I ask because maybe they are not receiving your emails. They could be going straight to a 'junk' folder depending on your email address or you can try emailing one of the JHA crew directly, their personal company JHA email addresses are pretty easy to find. I on the other side have never received poor service once, in fact just the opposite over the last 5 years I've been a customer. The wait is brutal for these though....

 

[utdeep]

It looks like the JH-3A has disappeared from the JHAudio site.  That might be the first time I've seen them take a product off the market.

 

[ALRAINBOW]

Well given the amps and dacs are better than it was now
I guess sales have all but gone.
Al

 

[bobeau]

I have to say that while communication hasn't been ideal, every email I've sent has gotten a response.  It can take a few days though.  I have probably over a dozen responses from Angie and (mostly) Corbyn over 3 threads.

 

[45longcolt]

  I have to say that while communication hasn't been ideal, every email I've sent has gotten a response.  It can take a few days though.  I have probably over a dozen responses from Angie and (mostly) Corbyn over 3 threads.

 
Lucky you - the company has yet to reply to (or even acknowledge) any of my e-mails. Between that and the CF situation, I'll be inclined to look elsewhere next time I need CIEMs.

 

[John0405]

This thread — as JH audio, by the way — has become way too tedious for me.
Unsubscribed

 

[bearFNF]

They do nothing but ignoring my email...i don't know what to do. Nothing really works. I really don't want to complain. and I never said this in public. but when it comes to custom service.. JHA is useless..

Not sure what is going on with your email at JH but I have always received a response. Like other people have said try calling or using their direct email address, I also cc'd Angie and Corbyn when sending to the general email address.

 

[bearFNF]

@bearFNF
Im going to guess that the clear and black nuts are 2 totally different materials. The clear is likely acrylic and the black might be abs.
I think both have different tensile strengths.

Like you said it's a guess, not one I would make. But you are entitled to guess if you want. I will not venture a guess and will leave it up to them. Being a design engineer, I would not pick the materials you mentioned. There are other ones I have used in my designs..., but anyway we should have faith that they have picked an appropriate material or that they will for the fixed cables. Remains to be seen.

 

[tupac0306]

Not sure what is going on with your email at JH but I have always received a response. Like other people have said try calling or using their direct email address, I also cc'd Angie and Corbyn when sending to the general email address.

Finally received a reply after an angry email. I was told my order is ready and they are waiting for the cases to be done...Just told them I don't mind the normal JH13 case, see what (whether) they will reply.

 

[vladzakhar]

  Finally received a reply after an angry email. I was told my order is ready and they are waiting for the cases to be done...Just told them I don't mind the normal JH13 case, see what (whether) they will reply.

If your order is ready and you don't need the CF case, they will send it to you right away. That what they did for me.

 

[vladzakhar]

I have a question for people who had the custom IEM experience. This is my first custom, and it feels a little uncomfortable wearing for the long period of time. Especially, the top of the tips. I have this tickling feeling and like popping noises when I walk.
Is this feeling going to go away? Do I need to refit them?

 

[tupac0306]

If your order is ready and you don't need the CF case, they will send it to you right away. That what they did for me.

Many thanks for the info. Just emailed them again saying please send me the monitors right away with normal case. Let's see whether they can ship them to me right away or they were just using that as an excuse (in which case I will be pissed!)

 

[JAG87]

  I have a question for people who had the custom IEM experience. This is my first custom, and it feels a little uncomfortable wearing for the long period of time. Especially, the top of the tips. I have this tickling feeling and like popping noises when I walk.
Is this feeling going to go away? Do I need to refit them?

 
You should not have any kind of discomfort. If any part of your ear cartilage hurts, you need a refit.
 
As far as the tickling and popping noises, try wiping them (and your ears) to remove the coat of oil that your ear produces. It create an attachment between the acrylic and your skin, and every time there is a tiny movement, you hear a sort of "detachment" pop. This is pretty normal.