Rimbaud
New Head-Fier
- Joined
- Mar 25, 2004
- Posts
- 33
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- 10
Wow, that's unfortunate. Do you mind if you ask what speakers? My boss and I just ordered a pair of KEF LS50's for our office from Massdrop.
My m920 from Massdrop was brand new, in the original box, and came with the original manufacturer's warranty.
I do know that sometimes there can be disputes between manufacturers, vendors, and Massdrop, but I have never had this issue.
I have also gotten a Woo Audio WA7, Sennheiser HD 700's, and CEntrance MasterClass 2504's, and never had an issue with support. One of the tweeters in my MasterClass 2504's developed a buzzing sound (I wasn't the only one apparently), and CEntrance had no issue replacing the driver in my speaker. In-fact, I met Michael Goodman, the founder and CEO of CEntrance at T.H.E. Show Newport Beach 2014, and I talked to him about getting my speakers through Massdrop, and he said he loved the site (which is probably why there have been so many CEntrance drops, including custom items made specifically for Massdrop).
The speakers were from Ascend Acoustics. Never again!
Your experience with other manufacurers providing support for their products purchased off of Massdrop is encouraging.
As far as KEF goes, it's encouraging that they have an authorized outlet for factory seconds or returns: Accessories4less. I purchased some Q100's from them for a desktop system, and one of the grills was defective (the speakers were otherwise flawless). I don't use the grills so that worked out very nicely. I'm now leaning towards KEF for my next main-system speakers (it will be the 4th pair of KEF's I've owned - great company).