ZianC
New Head-Fier
- Joined
- Oct 28, 2013
- Posts
- 15
- Likes
- 13
Last year, a portable pair of Koss headphones failed so I mailed them to Koss for a replacement along with a small check. I still haven't received a replacement despite telling them about the problem several times.
I want to be as charitable to them as possible so here are some things that may have tripped Koss up:
- Someone stealing their shipments on Koss's end
- Someone stealing boxes from the shipping company they use (though if they use UPS/USPS/FedEx, that's not the problem because I've received packages from them OK)
- My long address (over 15 characters long) killing their (or their contractors') software
- Living in a slightly new area (my house didn't exist 15 years ago)
I'm really hoping that Koss just has problems with warranty-related stuff for my town (located in Southern California) but if anyone else has had this sort of problem before, I'd be happy to read about them.
Hopefully this helps someone else who's having trouble getting a warranty replacement from Koss.
I want to be as charitable to them as possible so here are some things that may have tripped Koss up:
- Someone stealing their shipments on Koss's end
- Someone stealing boxes from the shipping company they use (though if they use UPS/USPS/FedEx, that's not the problem because I've received packages from them OK)
- My long address (over 15 characters long) killing their (or their contractors') software
- Living in a slightly new area (my house didn't exist 15 years ago)
I'm really hoping that Koss just has problems with warranty-related stuff for my town (located in Southern California) but if anyone else has had this sort of problem before, I'd be happy to read about them.
Hopefully this helps someone else who's having trouble getting a warranty replacement from Koss.
