[jazzfan]

My ipower on my micro ican SE stopped working. I thought the amp was broke but I swapped out the power supply from the iUSB and the amp came on. Has anyone had issues with the ipower burning out? Would this be covered under warranty? I've only had it for about a month.

 
My iPower unit failed after a month as well, but I've been too busy to request a replacement. My understanding is the unit comes with 1 year warranty, but the conditions also stipulates the buyer is responsible for registering the unit within 30 days of purchase which I have not done. That being the case, I'm uncertain if iFi will honor the warranty. I've had very good support from iFi in the past. I'll contact iFi and will post an update with their response. I'd suggest you contact them as well.

 

[talan7]

I'm going to register it. This is a pain. My wife ordered my micro ican on my birthday last December 7th, and I just got it in March. Now, I can't even use it because the power supply is shot, not good.

 

[rickyleelee]

Nah, iFi are cool.

Of course their legal dept. makes them write all that BS. When I had a small problem (missing parts), they just put what was missing in a tiny bag and send it on, no registration needed.

So just log a ticket, consensus is they look after you. If they reply then kick them.

 

[canali]

I was / still am interested in this gizmo....until I've read some of these reports.
anything iFi doing to fix it?...if there is something that needs to be fixed/tweaked, that is?
maybe a faulty production run...who knows.

 

[jazzfan]

@canali, I can't speak for others who've experienced iPower issues, but here's a quick update on the issue with my specific iPower unit. As I mentioned in my previous post, my unit failed after about 30 days. I contacted iFi support to ask if the unit is still under warranty even though I had not registered the unit. iFi reassured me that the unit is covered by the one year manufacturer warranty. In fact, it is also cover by the 60 day money back policy of MusicDirect as well. This is good news indeed.
 
As a last attempt to troubleshoot the problem I plugged the iPower unit back into my QuantumByte fanless PC and to my surprise the iPower unit was alive an well again. I queried iFi about this unusual turn of events and they suspect the power supply or PC (or both) could have been affected by a power surge or brown out, and completely unplugging the unit actually corrected the issue. This is a direct quote from their response to my inquiry, "unplugging a device with a microprocessor in it for an extended period of time DOES actually reset its functionality.". Others who have had iPower issues might want to re-try their units to see if that corrects the problem as it did in my case. So far, my iPower unit had been working 24x7 for several days now and ifi support suggested keeping my ticket open for a month in the event the issue reoccurs.
 
I completely agreed with @rickyleelee regarding iFi taking care of their customers. Needless to say, I'm very pleased with the interactions I've had with iFi support, and I've had positive experiences with all of the iFi products I've owned, including the iPower.

 

[talan7]

I thought that disconnecting it for a few days then trying it again would help but no avail here. It still didn't work after a few days disconnected. Regardless, I packed it up and slapped on the FedEx label music direct emailed me and sent it back. I will buy another ipower as a back up in the future when they become available again.

 

[rickyleelee]

i wouldn't panic. chill. you seem to be quite a nervous guy. your music should relax you. take it easy before you have a heart attack. life is too short!

 

[talan7]

Music direct told me I was under warranty and to ship the whole unit back. They will replace it. I mailed it back and am waiting for the replacement. No problems at all.

 

[MikeyFresh]

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[Yviena]

Does anyone know if the ipower puts smps noise back into the mains? If they are i would probably need to seperate multiple ipowers to different electrical circuits.

 

[rikk009]

   
Hi,
 
For those who want the absolute best it is the iPOWER but it is only available in 5/9/12/15v.
 
However, the DC iPurifier works for 5v > 24v (handles up to 3.5A).
 
One is a specialist and the other a generalist that works across a whole range and can be used here, there and everywhere (because it accepts the whole rage of different voltages).
 
More details later. Cheers.

When will it be available in India? 

 

[music_man]

if you can find this it will blow away the ifi. i have had these running 10+ years no failures. a/b'd to ifi too. these actually make a small difference whereas the ifi makes none. try ebay or usual suspects. credit to whom took this picture for their now long ended posting on ebay. notice that it isegulated. that is the big deal here. none of the shacks current psu's are regulated currently. doubt they ever will be again either. even at 10+ years old for the $10 bucks you may pay for it it should give you many years of reliable quality service still. one caveat: it is huge due to the regulation heatsinks. may not fit in every socket.
 
 

 

[iFi audio]

Does anyone know if the ipower puts smps noise back into the mains? If they are i would probably need to seperate multiple ipowers to different electrical circuits.

 
Hi,
 
The iPower has quite substantial filtering, compared to other generic chargers, so it reduces any noise leaking into the mains a lot. SO this shouldnt be a concern. 
 
We run approx 20 iPOWERs (with all different setups) over one spur (as this is what the show organisers arrange).

 

[iFi audio]

  When will it be available in India? 

 
Hi,
 
Just PM us or email us  info@ifi-audio.com
 
We will put you in touch with iFi India.

 

[MikeyFresh]

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