fra107
100+ Head-Fier
Hi everyone, I just want to share my recent experience with HifiMan customer service.
I'm not a rich person, so when i saw the HE6se V2 (refurbished) at 509 dollars on their official store I decided to break my wallet and buy it!
I was afraid that I would spend a lot in import taxes, so before the purchase I sent them an email asking if it was possible to do something about it, they replied pretty quickly asking me what's my country, I replied after a few minutes.
Since then they disappeared for 4 days, and guess what was their reply:
"Hello Dear Customer
Thanks for your interest in our products.
Pls kindly note that HE6se V2 is currently out of stock.
Would you like to consider a brand new one?
We can ship it from our Poland warehouse to your country,
Thus there will be custom taxes.
Have a nice day!
Best Regards"
Well, first of all Poland and my country are both in EU, so no import taxes are involved, and most important, I made it clear that i'm not rich, you waited 4 days and then reply that I should buy it for almost 2k$ brand new? Are you kidding me?!
Not to mention that I still see the refurbished version for sale at 509$ and I can put it in the cart and buy it, but of course I'm not going to give them a penny after this!
Did I react badly? I literally sent them to **** off in a polite ish way.
What do you guys think? Any similar experience with them?
I really felt like they were joking and making fun of me!
Good listenings everyone!
I'm not a rich person, so when i saw the HE6se V2 (refurbished) at 509 dollars on their official store I decided to break my wallet and buy it!
I was afraid that I would spend a lot in import taxes, so before the purchase I sent them an email asking if it was possible to do something about it, they replied pretty quickly asking me what's my country, I replied after a few minutes.
Since then they disappeared for 4 days, and guess what was their reply:
"Hello Dear Customer
Thanks for your interest in our products.
Pls kindly note that HE6se V2 is currently out of stock.
Would you like to consider a brand new one?
We can ship it from our Poland warehouse to your country,
Thus there will be custom taxes.
Have a nice day!
Best Regards"
Well, first of all Poland and my country are both in EU, so no import taxes are involved, and most important, I made it clear that i'm not rich, you waited 4 days and then reply that I should buy it for almost 2k$ brand new? Are you kidding me?!
Not to mention that I still see the refurbished version for sale at 509$ and I can put it in the cart and buy it, but of course I'm not going to give them a penny after this!
Did I react badly? I literally sent them to **** off in a polite ish way.
What do you guys think? Any similar experience with them?
I really felt like they were joking and making fun of me!
Good listenings everyone!