Seth Warshavsky
Member of the Trade: BkkAudio
- Joined
- May 6, 2016
- Posts
- 100
- Likes
- 109
I went for the V2 upgrade program on Friday and what a JOKE, I paid my 699 USD and followed the instructions on the website. After paying an additional 100 USD to DHL my V1's back to them they emailed me and told me to send them to a different address then the one published on their website. They also told me if I declared them for more than 50 USD I would be responsible for paying the import taxes. Further they informed me I would not receive a new HE1000v2 retail set just the headphones and cables (so I can never sell or trade them because I wont have a box or the accessories). This is an absurd joke. I emailed them back and said this is not acceptable they have already been sent, and they simply said please recall the package and re-ship it. So I called DHL and paid another 100 USD to have them pull the package off the plane and change the shipping address and declared value. So now I'm into this upgrade for 900 USD.
I have emailed Yangang and Dr Fang, and explained how absurd it is to publish the wrong instructions on the website, and to cause me to pay double shipping and to charge nearly 1000 USD with shipping for a non retail version of the headphones, as they are really only worth 50% of the true value than. Customer service has said they will talk to management and try to accommodate my request, if they don't I am thinking about posting of my experience on every audiophile forum in existence. This is beyond poor customer service, it's borderline incompetence. The wrong shipping instructions still remain on their website today, so they obviously could care less how many people they inconvenience and cause to pay double shipping because of their laziness to update with the correct instructions. I could easily sell my V1s and buy V2s for less then the 1000 USD I have spent in this horrible nightmare of a situation, and I would have a brand new retail box, not just headphones and cables.
I sincerely hope they do the right thing and send me the retail version and not just the headphones and cables. Or they will be reimbursing me for my shipping costs, refunding me and I will simply sell my V1s and buy V2s for half the cost of this upgrade (nightmare) process.
I strongly urge you not to do the upgrade unless they change the policy to provide a retail V2 kit, you will never be able to sell your V2's or trade them in the future. Your better off sticking with the V1's or selling them on HeadFi and buying new V2's it's cheaper and you get the full retail kit. Then in the future if you want LCD-4s or Utopias you can easily sell your V2's and make the change, you cannot do that without a box and accessories. HifiMan has made this upgrade extremely overpriced, a very poor value (by excluding the packaging which is essential if you ever want to get rid of your v2's), and insanely overly costly and complicated by posting the wrong shipping instructions on their website.
Just be sure you know what your getting into before you hit the purchase button, because it's certainly not what you would expect.
S
I have emailed Yangang and Dr Fang, and explained how absurd it is to publish the wrong instructions on the website, and to cause me to pay double shipping and to charge nearly 1000 USD with shipping for a non retail version of the headphones, as they are really only worth 50% of the true value than. Customer service has said they will talk to management and try to accommodate my request, if they don't I am thinking about posting of my experience on every audiophile forum in existence. This is beyond poor customer service, it's borderline incompetence. The wrong shipping instructions still remain on their website today, so they obviously could care less how many people they inconvenience and cause to pay double shipping because of their laziness to update with the correct instructions. I could easily sell my V1s and buy V2s for less then the 1000 USD I have spent in this horrible nightmare of a situation, and I would have a brand new retail box, not just headphones and cables.
I sincerely hope they do the right thing and send me the retail version and not just the headphones and cables. Or they will be reimbursing me for my shipping costs, refunding me and I will simply sell my V1s and buy V2s for half the cost of this upgrade (nightmare) process.
I strongly urge you not to do the upgrade unless they change the policy to provide a retail V2 kit, you will never be able to sell your V2's or trade them in the future. Your better off sticking with the V1's or selling them on HeadFi and buying new V2's it's cheaper and you get the full retail kit. Then in the future if you want LCD-4s or Utopias you can easily sell your V2's and make the change, you cannot do that without a box and accessories. HifiMan has made this upgrade extremely overpriced, a very poor value (by excluding the packaging which is essential if you ever want to get rid of your v2's), and insanely overly costly and complicated by posting the wrong shipping instructions on their website.
Just be sure you know what your getting into before you hit the purchase button, because it's certainly not what you would expect.
S